Membership Experience Host

TN United Kingdom; Barrow-in-Furness; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Membership Experience Host to enhance member and guest experiences. This exciting role involves supporting sales and retention through exceptional customer service, maintaining high cleanliness standards, and contributing to the club's operational success. Ideal candidates will possess a positive attitude, a passion for fitness, and a willingness to learn and grow within the role. Join a dynamic team where your contributions will drive the success of the club and create a welcoming environment for all members. If you're ready to embrace this challenge, this opportunity is perfect for you.

Qualifications

• Outgoing personality with a positive mindset and a passion for fitness.
• Driven and ambitious with a keen desire to learn and develop.

Responsibilities

• Maximise every member and guest’s experience in the club.
• Support sales and retention of memberships through excellent customer service.
• Ensure cleanliness and hygiene standards of the club.

Skills

Customer Service

Administrative Duties

Sales and Retention

Fitness Knowledge

Flexibility

Tools

Membership Software System

Job description

Social network you want to login/join with:

Membership Experience Host, Barrow-in-Furness

Client:

Everlast Gyms

Location:

Barrow-in-Furness

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b03ed173a1bc

Job Views:

3

Posted:

22.03.2025

Expiry Date:

06.05.2025

Job Description:

Main Duties and Responsibilities:

1. To maximise every member and guest’s experience in our club.
2. To support the sales and retention of memberships through excellent customer service.
3. To contribute with the cleaning and hygiene standards of the club as and when required.
4. To be a competent key holder of the club, covering shifts as and when required.
5. To have a good understanding of the membership software system.
6. Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
7. Support the Fitness Manager with Gym Floor operations.
8. Ensure that you have experienced the products and services on offer.
9. Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
10. To drive the secondary spend KPI targets.
11. To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications:

1. Of an outgoing personality, with a positive mindset.
2. Competent with all administrative duties.
3. Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
4. Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
5. Able to drop into operational key holder duties as and when the business requires.
6. Passionate about fitness, administration and customer service.
7. Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
8. Target focussed – to support the club with sales and retention towards achieving success for the business.

Additional Information:

Want to know see more of the great things our brand does please visit our LinkedIn page.

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits: Think fast, think fearlessly and take the team with you.
• Own it and back yourself: Own the basics, own your role and own the results.
• Be relevant: Relevant to our people, our partners and the planet.