Membership Experience Host

Frasers Group; Banstead; On-site; GBP 20,000 - 25,000; Full time

Job summary

Frasers Group seeks passionate fitness enthusiasts to enhance club experiences and support membership services. Responsibilities include customer service, administrative tasks, and maintaining hygiene standards. In this dynamic role, you will play a pivotal part in driving member satisfaction and contributing to sales goals while enjoying excellent company benefits.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Outgoing, positive personality.
• Driven and ambitious, eager to learn.
• Flexible to work shifts and support team needs.

Responsibilities

• Maximise member and guest experience.
• Support membership sales and retention.
• Maintain cleanliness and hygiene standards.

Skills

Customer service

Administration

Competence in fitness

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• To maximise every member and guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute to the cleaning and hygiene standards of the club as required.
• To be a competent key holder of the club, covering shifts as needed.
• To have a good understanding of the membership software system.
• Ensure you stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor duties.
• Ensure familiarity with the products and services offered.
• Maintain the cleanliness of the facilities above expectations by actively participating in the upkeep of the club, with support from the team.
• Drive secondary spend KPI targets.
• Handle member complaints competently and inform the relevant manager.

Need to be:

• Outgoing, positive personality
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop in role
• Willing to participate in learning opportunities for growth
• Able to perform key holder duties as required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support team needs
• Target-focused on supporting sales and retention goals

For more about our brand, please visit our LinkedIn page.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:

• Think without limits - Think fast, fearlessly, and lead your team
• Own it - Take responsibility for your role and results
• Be relevant - Relevant to our people, partners, and the planet