Membership Engagement Co-ordinator

Faculty of Remote, Rural & Humanitarian Healthcare; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Royal College of Surgeons of Edinburgh is seeking a Membership Engagement Officer to enhance member experience through tailored events and communications. You will play a vital role in ensuring benefits are aligned with member needs while employing strategic communication and data analysis skills to foster engagement.

Benefits

42 days annual leave

Flexible working practices

Enhanced employer pension contributions

Discounts on hotel and café

Qualifications

• Experience in membership organizations.
• Ability to tailor communications to audience needs.
• Familiarity with the membership lifecycle.

Responsibilities

• Engage with members through events and communications.
• Tailor benefits to meet membership needs.
• Analyze data to improve engagement campaigns.

Skills

Persuasive communication

Data analysis

Engagement strategies

Job description

Company Description

About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh is an independent membership organisation dedicated to the education, training and advancement of surgeons, dental surgeons, doctors, and various individuals throughout healthcare who are involved in the surgical care of patients. The College has a current membership approaching 32,000 and growing, with members spanning over 100 countries around the world.

From our founding in 1505, the College has been committed to the advancement of surgery and driving patient safety standards worldwide. In our 515-year history, there has never been a better time to join the College than now.

Working with us

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee.

To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including a generous 42 days annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the Ten Hill Place Hotel, 1505 Café and free entry to Surgeons’ Hall Museums.

If you’d like more information about this role, please contact [e-mail]

Position

Reporting to the Membership Engagement Manager the Membership Engagement Officer will provide a plan for engaging with members through events and communications at every stage of their membership and career journey, ensuring that the range of benefits we offer is compelling and meets their needs at each stage.

The Membership Engagement Officer will demonstrate experience of looking after members in a membership organisation. They will have experience of tailoring events and communications to meet the needs of their audience.

Requirements

You will excel in this role if you have an interest in membership organisations and understanding why people join and why people stay a member.

As a persuasive communicator, you will be poised with tools and techniques to convince someone of all of the benefits of retaining their membership. You’ll be interested in the communications they receive and be comfortable digging into the data to see how campaigns are performing.

Likewise, you’ll have experience of the membership lifecycle to be checking in with members and ensuring they’ve had a warm welcome as well as helping them understand their options if they’re looking to progress to the next stage.

Other information

Dates of interviews will be confirmed in due course. Candidates who have been shortlisted for interview will be contacted in the first instance by email.

The application is a tool for helping us to shortlist candidates for interview and as a basis for the interview itself. Any decision to shortlist you for interview will be based solely upon the information you supply on your application.

If you have any difficulty in completing the forms or require the forms in an alternative format, please contact the Recruitment Department by e-mail: [e-mail]

The Royal College of Surgeons of Edinburgh is an equal opportunities employer. If you consider you have a disability (as defined by the Equality Act 2010) and have any specific requirements, or require assistance or reasonable adjustments (for example, information in larger font) to be made for you during the selection process, we will do our best to assist you. You are given the opportunity to express your needs by attaching a separate sheet to your application form or by contacting the HR Department on [phone] or by e-mail: [e-mail]

The Equal Opportunities Monitoring form can be returned with your application. It will be retained within the HR Department and used solely for monitoring purposes; it will not be made available to the short-listing panel.

Thank you for your interest in the Royal College of Surgeons of Edinburgh. We look forward to receiving your completed application by 9am on Friday 11th July 2025. If you need any further information, do not hesitate to contact us.