Membership & CRM Manager

The OR Society; Hermon; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A professional membership organization is seeking a Membership & CRM Manager to lead the development of CRM strategy and data-driven marketing. This role involves managing digital platforms, optimizing user experience, and leading marketing initiatives. Candidates should have expertise in CRM tools like HubSpot and Salesforce. The position offers a salary of £35,000 to £40,000 and flexible, hybrid working arrangements.

Benefits

Generous pension contributions

25 days’ holiday plus 4 office-closed days

Compressed hours option

Christmas bonus

Qualifications

• Proven experience managing CRM platforms.
• Experience in planning and executing digital campaigns.
• Strong analytical skills for data interpretation.

Responsibilities

• Lead development and integration of digital marketing and CRM strategies.
• Oversight of multiple digital projects from planning to delivery.
• Manage CRM data segmentation and user support.

Skills

Project management

Data analysis

Digital marketing

CRM platforms management

Tools

HubSpot

Salesforce

LinkedIn Ads

Job description

Membership & CRM Manager, The OR Society

Background

The Operational Research Society is a professional membership body for the operational research, analytics, AI and data science communities. We are dedicated to the advancement of knowledge, interest and education in operational research (OR).

We have over 4,000 members in more than 50 countries around the world, and offer a wide range of benefits to our members. The Society publishes a portfolio of six academic journals, a member magazine and an outreach magazine. It runs a varied programme of conferences and events and its training programme consists of over 30 courses covering a wider range of topics in OR, analytics, AI and data science. We also offer a range of different accreditation options to support the professional development of our members.

We are now looking to recruit a new Membership & CRM Manager to join us as soon as possible (although we appreciate candidates may have varied notice periods). This role presents a fantastic opportunity to lead the development, optimisation, and integration of digital platforms, CRM strategy, and data-driven marketing for a small organisation that is passionate about solving real-world problems.

Salary, Benefits and Other Details

Salary: £35,000 to £40,000 depending on skills and experience.

Benefits include:

·Automatic enrolment into ORS scheme with generous employer pension contributions of 11%.

·25 days’ holiday plus 4 office-closed days.

·Flexible, hybrid working combining home and office working.

·Opportunity to work compressed hours (9 day fortnight).

·Christmas bonus (where affordable).

The Society’s offices are in Central Birmingham, but staff are only required to travel to the office one day per week on either Tuesdays or Wednesdays. Some UK travel to meetings and conferences is expected.

Application process

To apply, please send a tailored CV and covering letter to [e-mail], explaining why you are interested in the position and how you feel your knowledge, skills and experience meet the requirements of the role, by no later than 5pm on Monday 8 August 2025. We intend to conduct initial interviews over Teams on 14th August and follow up in-person interviews the week commencing 18th August 2025 (exact timings subject to change).

Job Overview

Reports to: Head of Marketing and Membership.

Key Responsibilities

To lead the development, optimisation, and integration of digital platforms, CRM strategy, and data-driven marketing. This role supports online growth, improves user experience, and ensures digital tools align with business needs.

Responsibilities and Duties

Design and Production:

·Manage the CRM system and lead data segmentation, automation, and user support.

·Plan and optimise paid social campaigns, especially on LinkedIn.

·Deliver reports on campaign performance, web traffic, and user journey

·Work cross-departmentally to deliver digital engagement goals.

·Drive membership growth through targeted digital initiatives.

·Develop and maintain digital templates, dashboards, and reporting tools.

·Contribute to digital innovation and automation projects.

·Improve website functionality to enhance usability and performance.

·Ensure GDPR compliance, data governance, and system integrity.

Project Management:

• Oversee multiple digital projects from planning to delivery.
• Engage stakeholders to gather feedback and implement changes.
• Ensure all deliverables are on time, accurate, and relevant.

Note: The key responsibilities outlined above represent the core of your role. However, there may be occasions when you are requested to undertake additional tasks beyond these duties.

Person Specification

Experience

• Proven experience managing CRM platforms such as HubSpot or Salesforce.
• Demonstrated ability to lead digital and automation projects across departments.
• Strong track record of planning, executing, and reporting on digital campaigns.
• Experience handling data segmentation, automation, and performance reporting.
• Familiarity with web development processes and tools used for tracking user behaviour.

Knowledge

• Good understanding of digital marketing metrics, SEO, and user experience principles.
• Knowledge of GDPR and data governance standards.
• Understanding of campaign tools, especially LinkedIn Ads and paid social strategies.

Skills and Abilities

• Excellent project management skills with the ability to manage multiple projects.
• Strong analytical skills for interpreting data and delivering actionable insights.
• Confident communicator, able to engage and collaborate with varied stakeholders.
• Capable of developing dashboards, templates, and tools for internal use.
• Attention to detail when managing data and ensuring system integrity.

Personal Attributes

• Proactive in identifying and solving problems.
• Comfortable working independently and as part of a team.
• Open to feedback and flexible when priorities shift.