Membership Communications Officer

Forces Pension Society; London; Hybrid; GBP 50,000 - 56,000; Full time

Job summary

An established not-for-profit organization, the Forces Pension Society seeks a Membership Communication Officer to enhance member engagement. The successful candidate will manage communications, support retention, and promote membership value. Essential skills include strong communication, CRM experience, and proficiency in Microsoft Office. A full-time role based in London and offers a competitive salary package and benefits.

Benefits

10% Employer pension contributions

Private Medical Insurance

30 days annual leave

Comprehensive training and development package

Qualifications

• Experience working within a membership organisation or not-for-profit.
• Ability to build effective relationships with members and stakeholders.
• Understanding of data protection and GDPR principles.

Responsibilities

• Develop and deliver regular communications to FPS members.
• Monitor and analyse member engagement and feedback.
• Act as a first point of contact for member enquiries.

Skills

Strong written and verbal communication skills

Excellent command of written English

Strong organisational skills

Experience with CRM systems

Digital literacy

Education

Educated to degree level or equivalent experience

Tools

Microsoft Office Suite

Job description

About the Society

The Forces Pension Society is a not-for-profit, independent membership organisation that looks after the interests of current and future recipients of a UK Armed Forces pension. It is a watchdog, a lobby group, and a provider of professional guidance to its membership, which comprises both serving and retired Armed Forces personnel. In recent years the Society has gone from strength to strength, with increasing membership (now over 66,500), a strong independent voice, and considerable influence and reputation. The Society has a full-time staff based on Vauxhall, South West London, and is supported by associates.

The Membership Team

The Membership Team is the gateway to the Society. It is responsible for membership planning, communications and events, answering general enquiries and analysing membership data to shape the Society’s offer. It has a strong customer service focus.

The Membership Communication Officer

The Member Communications Officer supports the Head of Membership in the development and delivery of effective communications with FPS members. The role is central to enhancing the member experience, improving engagement and satisfaction, supporting retention, and promoting the value of Society membership throughout the member lifecycle.

This post will also help to ensure that member communication strategies are aligned with the Society’s broader goals and reflect the evolving needs of its diverse membership base.

The Role

• Develop and deliver regular communications, including newsletters, announcements, and event updates.
• Act as a first point of contact for member enquiries, ensuring a smooth and helpful experience.
• Maintain accurate member records and support data integrity within the CRM system.
• Monitor and analyse member engagement and feedback to inform communications strategy.
• Support targeted campaigns to engage, retain, and grow membership.
• Create clear, engaging content tailored to different member needs and communication channels.
• Contribute to the production and delivery of Society publications, including Pennant and e-newsletters.
• Assist in planning and delivering member events and supporting two-way engagement.
• Prepare engagement reports for internal use and governance.

Carry out other tasks as directed by the Head of Membership

Person Specification

Essential

Desirable

Knowledge, Skills & Experience Strong written and verbal communication skills, adaptable to different audiences. An excellent command of written English. Brilliant organisation and time management, with the ability to meet deadlines. Reliable self-starter with imagination and initiative. Energy and drive to define and develop a new role. Confident problem-solver with sound judgement. Ability to build effective relationships with members and stakeholders. Skilled at simplifying complex information for clear, engaging content. Digitally literate, with experience using social media and communication tools. High attention to detail and accuracy. Collaborative team player with a proactive approach. Ability to confidently respond to incoming enquiries from members. Strong understanding of what good engagement and customer service looks like and how to deliver this. Proficient with full Microsoft Office Suite. Understanding of Social Media sites: X, Facebook, and LinkedIn.

Knowledge, Skills & Experience Understanding of and interest in HM Forces and credibility when dealing with its members. Experience of CRMs, mass email systems and Adobe an advantage. Practical knowledge and experience of updating and managing CRM and similar systems and using data to identify trends. Experience working within a membership organisation, not-for-profit, or similar environment. Experience supporting events, either in-person or virtual, including planning, promotion, and delivery. Competence in basic design tools (e.g. Canva or Adobe Creative Suite) for producing visual content. Understanding of segmentation and personalisation in communication strategies. Awareness of data protection and GDPR principles in a communications context. Educated to degree level or equivalent experience. Further education/ qualification in communications, marketing or a related field.

Package. Overall package worth £55K+ comprising of:

• Base salary of initially £50,281 p.a.
• 10% Employer pension contributions of £5,028 (no employee contributions).
• Private Medical Insurance
• 30 days annual leave (plus all Bank Holidays).
• Comprehensive training and development package.
• Based at Vauxhall working from home as allowed.

Application Process

Please apply by submitting a CV and, in no more than two sides of A4, write a supporting statement which meets the person specification and outlines:

• your reasons for applying for this position;
• your experiences to date which you feel make you a suitable candidate; and
• an indication of your strengths, both personally and professionally.

You are also asked to give the names of two referees, one of which should be your current employer. We will seek your permission prior to contacting referees.

All applications should be submitted electronically to [e-mail] by 1200 hrs on Wednesday 17^th September 2025. The aim is to conduct interviews for those shortlisted on Monday 29^th September with the successful candidate starting in late Nov 2025 or at another mutually agreed date.