Membership Assistant

Gordon Yates Ltd; London; Hybrid; GBP 80,000 - 100,000; Full time

Job description

Temp Membership Assistant

Our client is seeking an individual with exceptional Membership Admin experience; to start asap for 6-8 weeks maybe longer. £16-18 an hour 30-31K

Who will you be working for?

Our Client is a Healthcare membership body - Providing leadership, setting professional standards, and facilitating Research. Located by London Bridge- Hybrid working

What will you be doing?

Reporting to the Membership Manager and as a member of the Finance and Membership team, the Membership Assistant is required to prioritise their own day-to-day work within the overall priorities and timescales set. They will refer complex problems or queries to the Membership Manager and Membership Officer, or other senior colleagues as appropriate.

1. Process new applications for membership, both UK and Overseas.
2. Act as the first point of call for all membership queries (telephone, email and writing), providing support, guidance and information.
3. Deal with complaints from members in accordance with agreed procedures and in a timely manner.
4. Collect and process members’ subscriptions, including updating membership records and issuing of receipts.
5. Issue certificates of membership.
6. Send forms and correspondence to new and existing members.
7. Manage members’ data, ensuring it is up to date and correctly entered in the two databases.
8. Develop supportive and informative working relationships with members and potential members.

What you need:

• Experience in a customer facing role and the ability to deliver high standards of customer service;
• Computer literate with experience of data input and strong keyboard skills;
• A methodical approach to work and the ability to pay close attention to detail, achieving high standards of accuracy and integrity;
• Excellent written and telephone communication skills;
• Able to prioritise your workload according to importance and urgency.