Membership Advisor

BH Live; Bournemouth; On-site; GBP 27,000; Full time

Job summary

A leading community organization seeks a Membership Advisor to provide exceptional service and drive membership sales at the Pelham Leisure Centre in Bournemouth. This role involves engaging with customers, providing tours, and building a loyal membership base while contributing to community health and wellness initiatives.

Benefits

Onsite parking

Training and development opportunities

Gym membership

Health cash plan

Employee Assistance

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Qualifications

• Great customer service skills are essential.
• Practical sales experience or a willingness to learn.
• Ability to work flexible hours including weekends and bank holidays.

Responsibilities

• Sell memberships and provide exceptional customer service.
• Conduct tours and generate excitement about gym offerings.
• Act as a brand ambassador at community events.

Skills

Customer service skills

Sales ability

Job description

Post Title: Membership Advisor

Sites: Pelhams

Geographical Location: Bournemouth

Salary: £26,715 per annum

Hours: 37 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for a Membership Advisor to join our team at BH Live Active – Pelhams. You will be friendly and accountable for the achievement of membership sales across the Leisure Centre and BH Live

A vibrant community hub, the team at Pelhams works closely with the local community and health groups to provide fitness and social activities for all.

High-quality fitness facilities include a recently refurbished gym with natural daylight and park views. Equipment includes Technogym’s cardio, resistance equipment for strength and toning, free weights and functional fitness space.

Swimming facilities include two pools with lane swimming, public swim sessions, pool-based classes, fun for young people, lessons and more. There is also a sauna for post workout relaxation.

Group exercise classes run seven days a week including Les Mills BodyPump, BodyJam, BodyCombat, Sprint, Dance, Lifting Techniques, HIIT, yoga, Pilates, Core, Zumba and so much more. There also a dedicated Technogym Group cycle studio with daily classes.

Click hereto learn more about Pelhams.

You will:

· Sell with integrity whilst actively working towards set sales targets.

· Provide tours to customers and potential members and create excitement for our products and BH Live Gym Membership.

· Build a loyal membership base.

· Deal with queries relating to memberships from both customers and colleagues.

· Act as a brand ambassador for BH Live when attending community events and outreach programmes.

· Generate sales leads.

To be successful you will need:

· Great customer service skills.

· Ability to work hours aligned to the centres opening hours, which may include working weekends, bank holidays and evenings.

· Practical sales experience or a keen willingness to learn.

· Drive and be comfortable hitting and achieving targets.

Please click here to view the job description for more details on this role.

We offer great benefits to our colleagues, which includes:

· Onsite parking

· Training and development opportunities

· BH Live Active - Gym membership

· Health cash plan

· Employee Assistance

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About BH Live:

Champions of community engagement, health and wellness across Dorset, Hampshire, and London.

BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.

BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.

We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.

For more visit bhlive.org.uk.

Get social with us: LinkedIn, X - @BHLIVE_UK | Facebook @SocialEnterpriseBHLive

To apply:

All applications are to be made via the BH Live Careers site - careers.bhlive.org.uk

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.