Membership Administrator

Horizon Leisure Centres; Havant; On-site; GBP 13,000 - 16,000; Part time

Job summary

Join a dynamic team as a Membership Administrator at a leading leisure centre in Havant. This role involves managing membership processes, ensuring accurate records, and providing excellent customer service. Enjoy benefits like free gym access, employee discounts, and opportunities for development.

Benefits

Free access to gyms and classes

Employee discounts

Healthcare Cash plan

Free 24/7 GP access

Employee Assistance Programme

23 days annual leave plus 8 bank holidays

Holiday purchase scheme

Company pension scheme

Death in service benefit

Qualifications

• Experience in customer relations and/or customer data management.
• Administrative experience in a membership or financial environment.

Responsibilities

• Manage rejected membership payments and maintain accurate records.
• Collaborate with Finance and Customer Relations teams.
• Provide clear communication to members regarding account issues.

Skills

Organisational skills

Attention to detail

Communication

Education

2+ years’ experience as an administrator

Tools

Microsoft Office Suite

CRM systems

Job description

Job title: Membership Administrator

Hours: 20

Location: Havant Leisure Centre

Salary: £13,866.67

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant, and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities for all.

The Role:

The Membership Administrator plays a vital role in ensuring the smooth operation of our membership processes. This role focuses on managing membership payment rejects, coordinating with our debt collection partner, and maintaining accurate member records. The ideal candidate will have meticulous attention to detail, excellent administrative skills, and a customer-focused mindset.

Interested? Want to know how you can join our team? Take a look at this great opportunity!

We are looking for a Membership Administrator to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.

What does the role involve?

• Monitor and manage rejected membership payments.
• Contact members to resolve payment issues where appropriate.
• Prepare and submit overdue accounts for debt collection regularly.
• Maintain up-to-date and accurate membership records in the CRM system.
• Generate reports on payment rejections and debt submissions for internal review.
• Collaborate with the Finance and Customer Relations teams to ensure seamless processes.
• Liaise with external debt collection partners to provide required documentation and updates for effective debt recovery.
• Provide clear and professional communication to members regarding account issues.
• Ensure a positive customer experience while addressing sensitive payment-related matters.
• Ensure all actions comply with Horizon Leisure’s data protection and financial policies.

Skills and competencies:

• Proven administrative experience, preferably in a membership or financial environment.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with CRM systems is advantageous.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a team-oriented environment.

Qualifications:

• 2+ years’ experience as an administrator, working in customer relations and/or customer data management.

Experience:

• Proven administrative experience, preferably in a customer, membership, or financial environment.
• Familiarity with debt management or CRM systems is advantageous.

What you can expect from us:

• A comprehensive induction and training programme; no prior leisure industry experience needed—we will teach you everything!
• Support from a knowledgeable and experienced team eager to help you succeed.
• Variety; no two days are the same!
• An environment that encourages innovation and free thinking, surrounded by dynamic, empowered individuals.

Benefits:

• Free access to our award-winning gyms and exercise classes for you and a +1.
• Employee discounts and wellbeing platform.
• Healthcare Cash plan.
• Free 24/7 access to GPs via our SmartHealth plan.
• Employee Assistance Programme for support when needed.
• 23 days annual leave plus 8 bank holidays.
• Holiday purchase scheme.
• Internal recognition schemes.
• Opportunities for training, development, and progression.
• Free onsite parking, subject to availability.
• Hybrid and family-friendly policies.
• Generous company sick pay scheme.
• Employee referral scheme.
• Company pension scheme.
• Death in service benefit.
• And much more...

This role will be based at Havant Leisure Centre but will require travel to other company sites as needed.

Interview Process:

The recruiting manager will review your CV, and if shortlisted, you will be invited to a formal interview/assessment to evaluate your suitability for the role.

Due to high application volumes, the vacancy may close early. We encourage you to apply promptly!