Membership Administrator

Membership Administrator

Trade Association

Hybrid - 4 Days Coventry Office, Fridays optional to work from home

Basic Salary Up to £23k dependant on experience plus benefits; company events, company pension, cycle to work scheme, free on-site parking, private medical insurance and sick pay

Permanent, Full Time - 9am-5pm

Our client, a highly established and reputable trade association, with 250+ members who represent 95% of all the UK sales of paints, coatings, printing inks and wallcoverings, is looking for a Membership Administrator to join their team.

Duties and responsibilities of Membership Administrator

1. Act as a point of contact for membership enquiries.
2. Deliver membership-related advice and administrative support to our members, applicants, and customers.
3. Maintain and keep accurate records of members on the CRM system. Comply with all good practice guidance including data protection.
4. Member communication distribution - referencing and distributing information to different technical committees, paying particular attention to detail. Uploading information to the website.
5. Produce and distribute certificates and welcome/renewal packs for new and existing members.
6. Cover the Technical and Membership Executive in their absence.
7. Covering staff absences and support with general administration in the team as required specifically member comms.
8. Managing member meetings through the CRM system and internal meeting calendar.
9. Coordinate member meetings (up to 60 per year, 10-20 delegates per meeting, mainly at the office in Coventry). Following up with attendees, liaising with speakers, sending out information, confirming numbers/meeting room/catering arrangements with Technical and Membership Executive. Liaising with hotels on occasions when the meeting is out of house.
10. Responsible for member and outside meeting bookings including hosting - liaising with the Technical & Membership Executive and Office Manager in setting up of meeting rooms, refreshments, and lunch, clearing and cleaning down.
11. Meet and Greet visitors/members.
12. Supporting the order of catering supplies for the meetings.
13. General office work administration.
14. Conference & awards administrative support.
15. Some event attendance may require overnight stays (four events a year - Expensed by the business).

Person Specification

1. CRM system experience - Essential
2. ASANA
3. Highly proficient in IT/ Microsoft - Essential
4. 3 years minimum administrative experience - Essential
5. Ability to manage multiple priorities and consistently meet deadlines in a fast-paced environment.
6. Excellent organisational skills with the ability to work both independently and within a team being able to prioritise competing tasks and demands.
7. Strong interpersonal and communication skills, both verbal and written.
8. Outstanding attention to detail.
9. Ability to process a high number of applications, organise numerous documents and keep track of progress.
10. Ability to maintain a positive, courteous, and professional demeanour while conversing with applicants is essential.
11. Flexible team player, with the ability to work under pressure and to tight deadlines.

To apply to this role please send your CV

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.