Members ICT Support Officer

We Manage Jobs(WMJobs); Redditch; On-site; GBP 25,000 - 35,000; Full time

Job summary

Bromsgrove District and Redditch Borough Councils are seeking two proactive Members ICT Support Officers to deliver comprehensive ICT support services. The role involves troubleshooting, training council members, and maintaining technology solutions, ensuring reliable communication and operational efficiency. Ideal candidates will be experienced in ICT support, particularly in a public sector environment, and demonstrate excellent communication skills.

Benefits

Pension

Generous leave entitlements starting at 25 days plus bank holidays

Flexible working

Employee Assistance Programme

Employee benefits platform with various discounts

Qualifications

• Experience in technical support in an ICT environment, especially in public sector.
• Strong knowledge of desktop OS, Microsoft Office 365, and mobile devices.
• Excellent interpersonal skills.

Responsibilities

• Provide frontline ICT support to Council members, assisting with hardware and software issues.
• Install, configure, and maintain ICT equipment.
• Deliver training and support sessions on ICT tools.

Skills

Technical Support

Communication

Customer Focus

Tools

Microsoft Office 365

Windows

Mobile Devices (iOS, Android)

Job description

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

We are seeking two dedicated and proactive Members ICT Support Officers to join our team at Bromsgrove and Redditch Councils.The successful candidates will play a vital role in providing comprehensive ICT support services to the leaders and members of the council.The Members ICT Support Officers will be responsible for ensuring that Council members have access to reliable and efficient technology solutions to facilitate their work and communication between the hours of 11:30am and 7:30pm will provide out of hours support of members meetings.

Key Responsibilities:

• Provide frontline ICT support to Council members, assisting with hardware, software, and network-related issues.
• Install, configure, and maintain ICT equipment, including computers, tablets, printers, and mobile devices.
• Troubleshoot technical issues promptly and escalate complex problems to the appropriate support teams when necessary.
• Set up and maintain email accounts, user profiles, and access permissions for council members and staff.
• Collaborate with the ICT team to implement technology solutions and upgrades to meet the needs of Council members and improve operational efficiency.
• Deliver training and support sessions to Council members and staff on the use of ICT tools and applications.
• Ensure compliance with data protection and security policies, safeguarding sensitive information and maintaining confidentiality.

Qualifications and Experience:

• Proven experience in providing technical support in an ICT environment, preferably in a public sector setting.
• Strong knowledge of desktop operating systems (Windows, Windows Server), office productivity software (Microsoft Office 365, Microsoft Teams), and mobile devices (iOS and Android).
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Customer-focused approach and a commitment to delivering high-quality ICT support services.

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Bromsgrove and Redditch are equal opportunity employers. We welcome applications from candidates of all backgrounds and experiences.

The closing date is Thursday 31st July 2025 (midnight).

Interviews will commence week beginning 4th August 2025.

A job description and person specification is attached.

If you do need further information on the duties of this post please contact Peter Bailey, ICT Technical Team Leader at [e-mail] or 01527 64252, Ext 1773

If you experience any difficulties applying online, please contact the HR Recruitment Team [e-mail]

How to apply:

Please select the 'Apply' button.

Attached documents
Job Description and Person Specification