Members Events Co-ordinator

BaxterStorey; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading hospitality company in London is looking for a Members Events Co-ordinator to enhance the experience for Members at The HAC. Responsibilities include managing events, ensuring exceptional service, and collaborating with the sales team to achieve targets. Ideal candidates possess excellent communication skills and proficiency in Microsoft Office. The position offers a full-time schedule, with a salary of up to £32,000 and various industry-leading benefits.

Benefits

50% discount across venues

Enrolment into the pension scheme

Up to 38 days annual leave

Access to discounts and communication portal

Employee assistance programme

Enrolment into Champagne School

Meals provided on shift

Discount on overnight stays

Your birthday off

Day off to volunteer

Responsibilities

• Ensure a five-star customer experience for all Members' Private Dining and Functions.
• Promote event spaces for member events.
• Manage and oversee events.
• Identify and advise on improvements to enhance the Member experience.
• Work with the Sales & Marketing team to identify potential corporate members.
• Respond to customer feedback and address recurring issues.
• Attend weekly meetings to coordinate regimental events.
• Support the sales team in achieving sales targets and upselling.
• Handle incoming member inquiries and convert them into bookings.
• Prepare proposals for new inquiries, ensuring standards and client expectations are met.
• Keep sales and booking records up-to-date.
• Show prospective clients around the venue.
• Support promotional activities and maintain good interdepartmental relationships.
• Represent the venue professionally at all times.
• Achieve KPIs set by management.

Skills

Excellent communication and presentation skills

Self-motivated with the ability to work independently

Strong team player

Excellent organizational and time management skills

Proficiency in Microsoft Office and CRM systems

Job description

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Searcys is looking for a Members Events Co-ordinator to coordinate the experience for Members and the Regiment who use The HAC, ensuring the highest standards of service across all services offered by The Honorary Artillery Company.

The HAC is a unique venue; a Grade II listed building set in a five-acre garden, located just a few minutes walk from Old Street.

As a Members Events Co-ordinator, you will enjoy industry-leading benefits, including:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days annual leave (dependent on role)
• Access to discounts and communication portal
• Employee assistance programme
• Enrolment into the Searcys Champagne School
• Meals provided on shift when working within a venue
• Discount on overnight stays in London
• Your birthday off
• A day off to volunteer or give back to a charity of your choice

Job Details:

Type: Full Time

Schedule: Monday to Friday

Salary: up to £32,000

Key Responsibilities:

1. Ensure a five-star customer experience for all Members' Private Dining and Functions.
2. Promote event spaces for member events.
3. Manage and oversee events.
4. Identify and advise on improvements to enhance the Member experience.
5. Work with the Sales & Marketing team to identify potential corporate members.
6. Respond to customer feedback and address recurring issues.
7. Attend weekly meetings to coordinate regimental events.
8. Support the sales team in achieving sales targets and upselling.
9. Handle incoming member inquiries and convert them into bookings.
10. Prepare proposals for new inquiries, ensuring standards and client expectations are met.
11. Keep sales and booking records up-to-date.
12. Show prospective clients around the venue.
13. Support promotional activities and maintain good interdepartmental relationships.
14. Represent the venue professionally at all times.
15. Achieve KPIs set by management.

Qualifications:

• Excellent communication and presentation skills.
• Self-motivated with the ability to work independently.
• Strong team player.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office and CRM systems.

Additional Information:

Searcys, established in 1847, is Britain’s oldest catering and restaurant brand, known for Champagne Bars, Restaurants, and iconic event venues in locations like 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

We are committed to delivering exceptional service, quality, and innovation, embracing diversity and individuality within our teams.

If you are passionate about hospitality and seek a dynamic environment that values your unique strengths, we invite you to join us.