Members Admin - Customer service executive

Full details of the job

Vacancy Name: Administrator

Vacancy No: VN1604

Employment Type: Full-Time

Primary Work Location: People's Partnership - HQ

Description

People’s Partnership has an exciting opportunity to join our growing team as an Administrator in our Customer Service team.

This role is a hybrid opportunity, with the successful candidate working both at home and in the office once fully trained.

Main Purpose

To deliver excellent customer service and technical support tailored to customer needs, building trust and confidence to maximize satisfaction and retention. Contribute to the department’s objectives and uphold the Treating Customers Fairly principles.

Key Responsibilities

1. Manage customer activities across various products and processes to ensure exceptional service levels.
2. Identify, escalate, and analyze customer problems and complaints, ensuring appropriate handling to prevent customer suffering.
3. Support and promote People’s Partnership and the People’s Pension proposition by developing good relationships with customers, partners, advisors, and third parties.
4. Support business retention by understanding customer requests, providing tailored responses, and offering suitable alternatives.
5. Provide coaching and technical support to colleagues to improve knowledge and ensure accurate, compliant information delivery.

Person Specification

We seek a person committed to delivering excellent customer service via phone, email, or webchat. You should be enthusiastic, accurate, organized, and passionate about helping people.

Working Hours

Hours are 08:30 to 18:00, Monday to Friday, with 7-hour shifts. Initially, training will be in-office, with hybrid working supported after performance is established. Overtime may occasionally be available at your discretion.

Benefits

• Rewards scheme including discounts on supermarkets, cinema tickets, and more.
• Starting salary of £25,000 per annum.
• Bonus opportunities.
• 25 days holiday plus bank holidays and a birthday off.
• Extensive training and development opportunities.
• Access to onsite gym and personal trainer.
• No weekend or evening work, with hybrid working options.
• Subsidized canteen with a variety of hot and cold food, and a pool table.

We value diversity, support health and wellbeing, and provide flexible work arrangements and career growth opportunities.

Additional Perks

Our employee benefits include an award-winning pension, healthcare cover, onsite gym, personal trainer, massages, and subsidized restaurant. We also offer comprehensive training programs to support your career development.