Member Services Team Member - Summer Seasonal Position

Atlantic Coast Athletic Clubs, LP; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading athletic club where you will be the first point of contact for members and guests. This role is all about providing a welcoming atmosphere and ensuring a seamless service experience. You will engage with members, manage enrollments, and maintain a positive environment while handling transactions efficiently. If you are passionate about customer service and enjoy working in a vibrant community setting, this opportunity is perfect for you. Be part of a team that values cleanliness, teamwork, and outstanding service, making a real difference in the lives of our members every day.

Qualifications

• Prior customer service experience is highly desired.
• Proficient computer skills are necessary for the role.

Responsibilities

• Greet members and guests in a friendly manner and check them in accurately.
• Manage member enrollment and provide information about programs.

Skills

Customer Service

Communication

Computer Skills

Cash Handling

Education

High School Diploma or GED

Job description

Description

FLSA Classification: Nonexempt

Reports to: Member Services Manager

Job Description

Summary/objective

Responsible for delivering consistent and accurate information to members and guests, while providing an engaging and positive service experience.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet all members and guests in a friendly and courteous manner
• Check every member and guest in accurately and quickly
• Manage member and guest enrollment in programs and events
• Answer incoming calls in a clear and friendly and expedient manner
• Provide information regarding acac programs and registration
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area
• Process POS transactions accurately and in an efficient manner
• Know and adhere to opening and closing procedures
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

Requirements

Physical demands

• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

• High School Diploma or GED preferred
• Prior customer service experience highly desired
• Prior experience handling payments and cash registers
• Proficient computer skills
• Must be at least 18 years old

Company Expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member-designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
• Assist with Service Days
• Assist with acac programs, special events, or activities outside your department
• Promptly return messages
• Exhibit a positive attitude at all times
• Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.