Member Services Team Member

Buscojobs; Greater London; Hybrid; AUD 79,000; Full time

Job summary

Join a leading member-based organization as a Member Service Team Member, where you'll be the first point of contact for valued members. This role offers a unique opportunity to provide exceptional service while managing inquiries, processing financial transactions, and promoting membership benefits. Enjoy a flexible work environment and the chance to grow your career through professional development. Be part of a team committed to enhancing member experiences and advancing education in general practice. This is your chance to make a meaningful impact in a supportive and innovative workplace.

Benefits

Flexible Work Arrangements

Extra Paid Leave at Christmas

Professional Development Program

Qualifications

• Proven ability to build positive relationships with members and stakeholders.
• Strong communication skills with a customer-focused approach.

Responsibilities

• Manage inbound and outbound enquiries for member services.
• Perform financial tasks such as processing refunds and generating invoices.

Skills

Customer Relationship Management

Data Entry

Verbal Communication

Written Communication

Organizational Skills

Tools

Microsoft Office

CRM Platforms

Job description

• Full Time / Permanent opportunity , with a flexible location in Australia.
• Flexible work arrangements, 17.5% annual leave loading + additional paid leave over Christmas
• Leading National Health and Education member-based organisation
• 78,009 p.a. + Super

About the role

As one of our vital Member Service Team Members, you'll be the first point of contact for our valued members, managing inbound and outbound enquiries, providing detailed advice and support, while ensuring data integrity. Reporting to the Member Services Team Coordinator, you’ll work closely with internal departments and engage with a variety of key stakeholders, bringing a proactive attitude and a commitment to outstanding service to every interaction.

As our Member Service Team Member, you'll also :

• Provide technical support for RACGP website enquiries and web-based training platforms, including GP Learning and online exam enrolments.
• Perform financial tasks such as processing refunds, generating invoices, and issuing credit notes.
• Promote RACGP membership and related products by highlighting key features and benefits to members.
• Carry out administrative tasks including processing membership applications, deceased member notifications, resignations, reinstatements, category changes, and classified advertisement renewals.

Skills & Experience

• Proven ability to build and maintain positive relationships with members and stakeholders, ideally within inbound and outbound sales environments.
• Strong verbal and written communication abilities with a customer-focused approach. Skilled in managing difficult or dissatisfied customers with professionalism and empathy.
• Demonstrated experience in data entry and using PC-based applications, including Microsoft Office. Able to quickly adapt to new systems, including databases and CRM platforms.
• Highly capable of planning, organising, and prioritising tasks to meet deadlines. Comfortable managing multiple competing priorities and working both independently and collaboratively.

Why Join Us?

Christmas Leave : Extra paid leave for employees.

Work-Life Balance : Enjoy flexible hybrid work options.

Career Growth : Access a robust Professional Development Program.

Join a Leader : Be part of an organisation that values innovation and integrity.

Professional Satisfaction : Be part of a team committed to exceptional member experience and advancing education and training in general practice.

About the RACGP

The Royal Australian College of General Practitioners (RACGP) represents GPs across urban and rural Australia, supporting the nation’s health system for over 60 years by setting educational and practice standards and advocating for improved health and wellbeing. We promote the future of general practice through community-based training models, including the Australian General Practice Training Program, ensuring GPs are equipped to deliver quality, whole-person care and facilitating ongoing professional development while connecting GPs with communities nationwide.

How To Apply?

Click the ‘Apply’ button and submit your CV and cover letter as one document.

Please visit our careers page for details on our recruitment process and position descriptions. Applications will be reviewed as received, as the process may conclude before the closing date.

We respectfully will not be accepting any applications from recruitment agencies for this role.

Applications Close : 28th April 2025

We value diversity and encourage applications from Aboriginal and Torres Strait Islander people, those with disabilities, and individuals from diverse backgrounds. If you need support or adjustments during the recruitment process, please mention it in your application.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.