Member Services Representative (Overnight)

Planet Fitness; Dorchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a Member Services Representative to join their team in a vibrant and inclusive environment. This role focuses on delivering exceptional customer service to members and guests, ensuring a welcoming atmosphere where everyone feels valued. You'll be responsible for greeting members, answering inquiries, and maintaining the cleanliness of the facility. If you are passionate about customer service and creating a positive experience, this position offers a fantastic opportunity to be part of a supportive team dedicated to promoting a healthy lifestyle.

Qualifications

• Experience in customer service is preferred for this role.
• Basic computer skills with a focus on accuracy are required.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with various questions.
• Conduct regular cleaning and upkeep of the facility.

Skills

Customer Service experience

Basic computer proficiency

Punctuality

Reliability

Exceptional customer service skills

Education

High school diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a legendary tour to prospective members!
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns in a timely and professional manner
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions
• Go above and beyond to keep the front desk area and lobby clean and orderly
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights
• Regular cleaning of all exercise equipment and tanning beds
• Regular restroom and wet area cleaning and stocking

Physical Demands

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to lift up to 75 lbs
• Will occasionally encounter toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.