Member Services Representative

Planet Fitness; Maidenhead; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking fitness organization as a Member Services Representative, where you will create a welcoming environment for all members. In this role, you will be the first point of contact, providing exceptional customer service and ensuring members feel valued and respected. Your responsibilities will include greeting members, answering inquiries, and maintaining a clean and organized front desk area. This is an exciting opportunity to be part of a vibrant team that fosters a Judgement Free Zone, promoting a positive and inclusive atmosphere. If you are passionate about fitness and enjoy helping others, this role is perfect for you.

Qualifications

• Experience in customer service is preferred.
• Basic computer skills with attention to detail are essential.

Responsibilities

• Provide exceptional customer service to members and guests.
• Assist with inquiries and check members in at the front desk.
• Maintain cleanliness and organization of the facility.

Skills

Customer Service experience

High school diploma/GED

Basic computer proficiency

Punctuality and reliability

Exceptional customer service skills

Education

High school diploma/GED

Job description

Job Title: Member Services Representative

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a tour to prospective members!
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns in a timely and professional manner
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system to assist with new membership cards, change of address, and billing or payment questions
• Keep the front desk area and lobby clean and organized
• Perform facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights
• Regular cleaning of all exercise equipment and tanning beds
• Maintain restroom and wet area cleanliness and stock supplies

Physical Demands

• Continual standing and walking during shift
• Continuous talking in person or on the phone
• Must be able to lift up to 75 lbs
• Occasional encounter with toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

As the most innovative health club brand in the United States, Planet Fitness is known for its low prices, the Lunk Alarm, and most of all, its Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without the hard-core attitude found in many gyms.

Planet Fitness is a franchise of fitness centers. The specific clubs supported by this position, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group. Our core values include: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, creating maximum accountability.