Member Services Representative

Planet Fitness - Lancaster and Palmdale; Lancaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local fitness center is seeking a Member Services Representative to create a positive experience for members. Responsibilities include greeting guests, managing front desk activities, and addressing member inquiries. The ideal candidate should have a customer service background, a passion for fitness, and exceptional communication skills. This position offers the opportunity to join a vibrant team dedicated to member satisfaction and support.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle all front desk related activities.
• Respond to member questions and concerns.

Skills

Exceptional customer service skills

Strong listening skills

Problem-solving ability

Basic computer proficiency

Upbeat and positive attitude

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter cleaning chemicals during shift.

Join the Club

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone.

EEO Statement: Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a judgement-free zone for all members and employees.