Member Services Representative

Planet Fitness - T & R fitness; Enfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading fitness franchise is seeking a Member Services Representative to create an exceptional member experience. The role involves interacting with members, ensuring service quality, and supporting sales efforts. Join a team dedicated to motivating and inspiring members while promoting a judgment-free environment.

Qualifications

• Customer service experience preferred.
• Passion for fitness and health.
• Must be 18 years or older.

Responsibilities

• Provide a judgment-free atmosphere and excellent customer service.
• Address service or billing concerns and complete necessary forms.
• Interact with customers to provide information and resolve account concerns.

Skills

Customer service

Interpersonal skills

Problem-solving

Listening

Tools

Basic computer skills

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Provide a judgment-free atmosphere for members while delivering excellent customer service.
• Maintain a clean environment for all members to enjoy.
• Interact with customers via telephone or in person to provide information and resolve account concerns.
• Build rapport with customers to promote sales of memberships and additional services or products.
• Ensure proper resolution of customer issues and keep detailed records of interactions.
• Address service or billing concerns, including exchanges, refunds, or bill adjustments.
• Service a variety of customers with diverse needs.
• Respond to customer inquiries promptly.
• Complete necessary forms and records using computers.
• Work effectively in a team setting.
• Maintain a clean work environment.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive and upbeat attitude.
• Punctuality and reliability.
• Exceptional customer service and interpersonal skills.
• Strong listening and problem-solving abilities.
• Diplomatic behavior and appropriate language use.
• Must be 18 years or older.

Physical Demands

• Stand and walk continually during shifts.
• Talk in person or on the phone frequently.
• Occasionally lift up to 50 lbs.
• May encounter toxic chemicals occasionally.

Availability

• Flexible schedule with open availability.
• Work hours range from 6 to 25 hours per week.

JOIN THE CLUB.

We are dedicated to enhancing lives through affordable, high-quality fitness. As a leading franchise with over 2,000 locations worldwide, Planet Fitness offers opportunities to make a difference. Join us in cultivating the Judgement Free Zone and shaping the future of fitness. If you’re motivated and inspiring, we want you on our team!

Our mission is to inspire and motivate members, making them feel valued and supported. If you want to make a positive impact on people's lives, this is the place for you. Add your mojo to the Judgement Free Zone and enjoy the rewarding feeling of making a difference.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees are employed by franchisees, not PFHQ, which does not control employment terms or conditions.

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EARN RAVE REVIEWS

Our goal is to exceed member expectations and turn them into raving fans. We want members to appreciate the team members who positively impact their lives daily. Recognize and celebrate our Golden Thumb Award winners, nominated by members, who exemplify exceptional service and motivation.