Member Services Manager

JR United Kingdom; England; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage their benefits team, ensuring top-notch service delivery to scheme members and employers. This role is pivotal in enhancing team knowledge of pension regulations and improving service outcomes. You'll act as a key escalation point for complex queries and contribute to service development and legislative changes. If you're passionate about making a positive impact in the pensions sector and have a strong leadership background, this opportunity is perfect for you.

Qualifications

• Strong leadership experience in pensions or benefits administration.
• Thorough understanding of public sector pension schemes and legislation.

Responsibilities

• Lead and manage the benefits team, ensuring high-quality service delivery.
• Support team development and enhance knowledge of pension scheme rules.

Skills

Leadership

Team Management

Problem-Solving

Pension Scheme Knowledge

Regulatory Compliance

Job description

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This role offers a rewarding opportunity to deliver a responsive, efficient, and customer-focused service to scheme members and employer bodies.

Key Responsibilities:

Provide day-to-day leadership and management of the benefits team, ensuring a high-quality service is delivered in line with the Fund’s Administration Strategy.

Support the team’s development by enhancing their knowledge of pension scheme rules, legislation, and regulatory guidance.

Act as the escalation point for complex or non-standard member queries, ensuring timely resolution and compliance with service targets.

Contribute to the wider management team, supporting service development, legislative change, and key Fund projects.

Requirements:

• Strong leadership and team management experience within a pensions or benefits administration environment.
• A thorough understanding of public sector pension schemes (ideally LGPS) and associated legislation.
• Excellent problem-solving skills with the ability to interpret and communicate complex information clearly.
• A commitment to service improvement and delivering outcomes that benefit members and stakeholders.

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.