Member Services & Finance Assistant

Scottish Police Credit Union Ltd; Glasgow; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Member Services & Finance Assistant to join their dynamic team in Glasgow. This full-time role offers a unique opportunity to support the delivery of financial services and products to members while working in a hybrid environment. The ideal candidate will possess excellent communication skills, attention to detail, and a customer-focused attitude. With a competitive salary and benefits, this position promises a rewarding career in the hospitality sector. If you're eager to contribute to a mission-driven organization, this could be the perfect fit for you.

Benefits

Pension

On-site parking

Work from home

Qualifications

• GCSE qualification required; Higher Grade/SVQ 2 preferred.
• Experience in financial services is a plus.

Responsibilities

• Support team in delivering financial services to members.
• Process loan applications and provide financial advice.
• Maintain records and ensure compliance with financial policies.

Skills

Good communication

Ability to work under pressure

Customer-focused attitude

Attention to detail

Proficiency in Word

Proficiency in Excel

Proficiency in Outlook

Education

GCSE

Higher Grade/SVQ 2 or equivalent

Job description

Job Description:

Job information Member Services & Finance Assistant from the Scottish Police Credit Union Ltd. This Member Services & Finance Assistant vacancy is based in Hybrid work in Glasgow, United Kingdom. The role requires candidates with at least a GCSE qualification. The vacancy is in the Hospitality sector and has been published recently.

Job Responsibilities:

1. Job Title: Member Services and Finance Assistant
2. Location: Baillieston, Glasgow
3. Reports To: Member Services and Business Development Team Leader
4. Purpose: Support the team in delivering financial services and products to SPCU members.
5. Key Responsibilities:
   1. Set up new membership accounts and assist members with onboarding and online activation.
   2. Review and process loan applications, including credit checks and data entry.
   3. Provide financial advice regarding debt and liaise with financial advisory partners if needed.
   4. Handle various financial transactions such as insurance claims, direct debits, and share withdrawals.
   5. Respond to member queries and provide support.
   6. Validate payrolls and ensure accurate deductions.
   7. Maintain records of payment breaks and conduct monthly loan reviews.
   8. Update anti-money laundering databases and monitor petty cash.
   9. Participate in meetings and assist auditors.
   10. Review and improve processes for efficiency and accuracy.
   11. Coordinate with the SPCU Fire Marshal and support external events.
   12. Follow financial policies and perform other duties as required.
6. Experience, Skills, and Qualifications:
   1. Essential: Good communication, ability to work under pressure, customer-focused attitude, attention to detail, proficiency in Word, Excel, Outlook.
   2. Desirable: Higher Grade/SVQ 2 education or equivalent, credit union principles, payroll and loan assessment experience, industry knowledge.
7. Conditions: Post subject to vetting, evening/weekend meetings may be required, no driving license needed.
8. Details: Full-time, permanent, from £26,666/year, benefits include pension, on-site parking, work from home. Schedule: Monday-Friday, weekend availability. Must be able to commute or relocate to Glasgow. Experience in financial services preferred. Application deadline: 20/06/2025. Keywords: Glasgow jobs. Closed date: 08/06/2025.