Member Services Consultant (East Mall, PT)

Echelon 56; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing Member experiences! As a Member Service Consultant, you will play a crucial role in delivering exceptional service, selling Memberships, and providing valuable travel-related assistance. This position offers a dynamic work environment where your contributions will be recognized and rewarded. With a focus on continuous learning and a commitment to employee well-being, this innovative firm ensures that you have the tools and support needed to thrive. If you're passionate about customer service and eager to make a difference, this is the opportunity for you!

Benefits

Holistic wellness program

Education reimbursement program

Travel incentives

Product and service discounts

Defined contribution plan

Personal spending account

Qualifications

• 2-3 years of customer service and sales experience in a retail environment.
• Excellent written and oral communication skills.

Responsibilities

• Provide exceptional experiences to Members by selling Memberships and merchandise.
• Make car rental reservations and educate Members on Travel Insurance options.

Skills

Customer Service

Sales

Communication Skills

Education

Post-secondary education in Travel and Tourism

Tools

TICO certification

Job description

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What you will do:

As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.

Who You Are:

• 2-3 years customer service and sales experience in a retail environment
• Excellent communication skills both written and oral
• TICO certification completion or working towards/ willing to complete
• Available to work flexible store operation hours
• Post-secondary education in Travel and Tourism, or related field is a strong asset

Please note: Internal applicants are asked to formally express their interest by applying online no later than 5 business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.