Member Experience Host & Engagement Concierge

Global Sports Jobs Limited; Sheffield; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

33 days annual leave including bankhol

The Peoples Pension with 3% employer

Complimentary Virgin Active membership

Discounts across Virgin Active

Virgin Family membership benefits

20% off food and drink at KAUAI

Salary Finance access

Health Heroes counselling

Dexters corporate letting services

ePoints for online discounts

Job summary

Virgin Active is seeking a warm, welcoming Member Experience Host to be the heartbeat of the club. You will spot early disengagement signs, reignite motivation and turn ordinary interactions into meaningful moments that keep members returning.

You will work within the Acquisitions team to support member connection, retention and daily club readiness. Ideal candidates bring exceptional interpersonal skills, high emotional intelligence and a natural hospitality mindset.

Qualifications

• Exceptional interpersonal and communication skills.
• High emotional intelligence with the ability to connect quickly and genuinely.
• Natural hospitality mindset and passion for people.
• Strong organisation skills with a proactive, solutions‑focused approach.

Responsibilities

• Create meaningful emotional connections that make members feel seen, valued and inspired.
• Participate in daily service huddles, sharing insights, member stories and hospitality opportunities.
• Proactively reconnect with non-responders and at‑risk members through personalised outreach.
• Monitor and act on DDI/Debtor lists to support re-engagement and retention.
• Identify early signs of disengagement and create tailored re-engagement strategies.
• Act as a concierge, connecting members to PTs, group exercise, wellness services and community events.

Skills

Interpersonal skills

Emotional intelligence

Hospitality mindset

Organisational skills

Job description

Virgin Active is seeking a warm, welcoming Member Experience Host to be the heartbeat of the club. You will spot early disengagement signs, reignite motivation and turn ordinary interactions into meaningful moments that keep members returning.

You will work within the Acquisitions team to support member connection, retention and daily club readiness. Ideal candidates bring exceptional interpersonal skills, high emotional intelligence and a natural hospitality mindset.