Member Experience & Growth Manager (Hybrid)

Airmic (Association for Insurance & Risk); Greater London; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

Airmic is seeking a Membership Experience Manager to build a highly engaged membership community, drive sustainable growth, retention and enhance the overall member experience. The role involves acting as an ambassador, engaging organisations of all sizes and identifying collaboration opportunities.

The successful candidate will design engagement strategies, develop member insights, and work across events, communications and partnerships to maximise member value while supporting Airmic’s

Qualifications

• Proven success in membership engagement, account management, business development or a similar outward-facing role.
• Strong networking capability with the confidence to engage at all levels.
• Experience representing an organisation externally at events or industry forums.
• Commercial awareness and the ability to spot growth opportunities.
• Self-motivated with excellent organisational skills and the ability to manage a varied workload.
• Outstanding communication and interpersonal skills.
• Full driving licence with own transport (business mileage reimbursed).
• Experience with ReadyMembership CRM.
• Experience within a membership organisation.

Responsibilities

• Act as the main point of contact for member organisations, developing trusted and enduring relationships.
• Design and deliver engagement approaches that increase member satisfaction, advocacy and long-term retention.
• Develop a deep understanding of member priorities to proactively connect organisations and unlock shared opportunities.
• Champion a member-first culture across the organisation.
• Lead proactive membership recruitment aligned to Airmic’s strategic objectives.
• Build and maintain a strong pipeline of prospective members through networking, referrals and sector engagement.
• Use insight and data to anticipate renewal risk and support high retention rates.
• Identify opportunities to enhance commercial value through sponsorship, partnerships and collaborative initiatives.
• Serve as a visible and credible ambassador for Airmic at industry events, meetings, forums, special interest groups and regional forums.
• Strengthen the organisation’s profile by building influential relationships across many verticals.
• Maintain awareness of sector developments to ensure Airmic remains responsive and relevant to its members.
• Collaborate on the development of an engaging events programme shaped by member needs and industry trends.
• Help create forums and special interest groups that prioritise meaningful connection, knowledge-sharing and business opportunity.
• Partner with colleagues to deliver targeted, high-quality member communications across multiple channels.
• Promote member successes and encourage active participation within the network.
• Leverage CRM systems to track engagement, manage the membership lifecycle and produce actionable insights.
• Contribute to the continuous improvement of membership processes and propositions.
• Work collaboratively across the team to support organisational priorities.

Skills

Membership engagement

Account management

Business development

Networking

CRM experience

Tools

ReadyMembership CRM

Job description

Airmic is seeking a Membership Experience Manager to build a highly engaged membership community, drive sustainable growth, retention and enhance the overall member experience. The role involves acting as an ambassador, engaging organisations of all sizes and identifying collaboration opportunities.

The successful candidate will design engagement strategies, develop member insights, and work across events, communications and partnerships to maximise member value while supporting Airmic’s