Member Communications and Client Campaign Manager

TN United Kingdom; Hove; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Member Communications and Client Campaign Manager to enhance member engagement and drive optimal outcomes. This role involves designing impactful communication campaigns, collaborating with internal and external stakeholders, and utilizing data analytics to refine strategies. The successful candidate will thrive in a dynamic environment, demonstrating strong analytical and communication skills while managing multiple projects. This fast-growing division is committed to customer-centric solutions and offers a supportive workplace focused on inclusivity and flexibility.

Benefits

Performance-related bonus

Generous pension

Life assurance

Private medical insurance

Holiday entitlement

Family leave

Electric car scheme

Employee discounts

Qualifications

• Candidates should have a Marketing or business-related degree or equivalent experience.
• Strong analytical skills and excellent communication abilities are essential.

Responsibilities

• Design and deliver campaigns that engage members and drive outcomes.
• Collaborate with agencies to create materials that meet business targets.

Skills

Analytical Skills

Budget Management

Communication Skills

Project Management

Attention to Detail

Copywriting

Customer Engagement Strategies

Education

Marketing Degree

Business-Related Degree

Tools

Microsoft Office

Job description

Member Communications and Client Campaign Manager, Hove

Client:

Legal & General

Location:

Hove, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e94de5dc95c6

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

We’re recruiting for a Member Communications and Client Campaign Manager to join us.

In this role, you will develop and deliver member communication materials and engagement campaigns that support workplace members and schemes through the end-to-end member lifecycle, driving optimal member outcomes and meeting the commercial needs of the Workplace division. You will use Member Insight and data analytics to iterate and improve communications and campaigns, maximising their impact.

What you'll be doing:

1. Designing and delivering campaigns and communications that support contact and engagement strategies for members, working efficiently within budget and timescales, observing brand guidelines and Tone of Voice to ensure customer centricity, and aligning with L&G’s Customer Experience and Treating Customers Fairly Policy.
2. Collaborating with agencies and third-party suppliers to deliver materials that meet brief and budget, ensuring they achieve commercial and business targets.
3. Implementing tracking and reporting mechanisms to analyse campaign management data, maximising communication effectiveness to drive member and financial outcomes.
4. Using customer/member insights, analytics, and feedback to review and improve activities, creating effective communications that support key messages and commercial objectives.
5. Executing campaigns across appropriate channels within tight timeframes, employing robust test-and-learn activities to optimise impact.
6. Building strong relationships with internal and external stakeholders through collaboration, leveraging expertise and understanding requirements.
7. Adhering to risk and compliance frameworks, demonstrating professionalism, supportiveness, and engagement in marketing activities.
8. Developing close working relationships across L&G Retail and Group, aligning learnings and customer journeys for optimal results and efficiencies.

Company Description:

Legal & General Retail aims to help customers plan for the unexpected, achieve financial security, and protect what’s important. Since merging retail retirement and insurance businesses in 2022, we are a fast-growing division with customer-centric ambitions.

Qualifications:

We seek candidates with a Marketing or business-related degree or equivalent experience, preferably in Financial Services, either in-house or agency-side. Key qualities include:

• Strong analytical skills and budget management experience
• Excellent communication and stakeholder influence skills
• Ability to manage multiple projects within tight deadlines
• Adaptability to change in a fast-growing environment
• Attention to detail, strong written and verbal skills, copywriting ability
• Understanding of customer engagement strategies
• Proficiency in Microsoft Office and relevant software

Experience:

• Designing and delivering consumer-facing communication plans
• Working with creative agencies and managing creative processes

Benefits:

• Performance-related bonus and share schemes
• Generous pension, life assurance, private medical insurance
• Holiday entitlement plus options to buy/sell
• Family leave, electric car scheme, employee discounts

Additional Information:

Legal & General is recognized as a top employer in our sector, with a strong heritage and a focus on impact and inclusivity. We offer flexible working and value diverse backgrounds and experiences.

If interested, we encourage you to apply regardless of whether you meet every criterion. Share your strengths, potential, and connection to our purpose.

Note: Non-citizens may require a work permit. Apply via the 'Apply now' button. For more info, visit our Blog.