Meetings & Events Team Member

Village Hotels; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays: £20 rooms across 35 sites

50% off food and drink for you and up 

75% off Sunday dinner for up to 6

2 friends/family 25% off F&B

Hundreds of brand discounts via ourapp

24/7 Mental Health support

Job summary

Village Hotels is seeking a proactive Meetings & Events Team Member to deliver outstanding service across corporate conferences and celebrations. You will greet guests confidently, ensure safety, and help create a genuine, memorable visit in a busy events environment.

We value personality, energy and ownership, with training and progression opportunities to grow within the Village culture. If you love working with people on a dynamic team, this role is for you.

Qualifications

• Excellent customer service skills.
• Great communication and a warm, welcoming manner.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Space & Standards: set up and service meeting/event spaces to brand standards with attention to detail.
• Tech Savvy Operations: operate AV equipment safely and smoothly for events.
• Food & Drink Flare: serve refreshments and upsell where appropriate.
• Pride in the House: keep spaces tidy and equipment stored safely after shifts.
• Shift Safety: comply with Health and Safety, Fire Regulations, Food Safety and licensing laws.

Skills

Friendly attitude

Positive energy

Team player

Job description

The Role Outline: Your Shift at a Glance

Your focus is to deliver the highest professional standards of service for our customers across a brilliant variety of events, from corporate conferences to big celebrations. You are a critical part of the Events team, and we quite literally cannot do it without you. You will achieve this by greeting guests with absolute confidence and professionalism, making sure they safe, looked after, and genuinely loving their visit to Village.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How The Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We welcome change, support the management team, and actively contribute to developing a vibrant shift culture.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work together as true team players to maximize our success and profitability.
• We Care: We care about our impact on guests, the community, and each other. We look to WOW our conference and banqueting guests with our enthusiasm and sharp attention to detail from the moment they arrive until we say farewell.

Your Shift: What You’ll Actually Be Doing

As our Meetings & Events Team Member, you are the engine of the floor. We trust you to handle:

• Space & Standards: Setting up and servicing our meeting and event spaces to exact specifications and brand standards, always keeping a keen eye for detail.
• Tech Savvy Operations: Getting confident with our tech to operate AV equipment safely, efficiently, and smoothly for our clients during presentations and events.
• Food & Drink Flare: Serving up refreshments, meals, and drinks with confidence and flare, utilizing your product knowledge to spot upselling opportunities at every turn.
• Pride in the House: Keeping our spaces organized by ensuring all event equipment is stored away correctly and safely after a busy shift.
• Shift Safety: Participating in full compliance with Health and Safety, Fire Regulations, Food Safety, and Licensing laws to keep a safe environment for everyone.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your tasks on the floor and meet your personal objectives.

We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications, regular 1:1 performance check-ins, and clear action plans to map out your progression. We constantly Innovate & Progress so we can Inspire Excellence and smash our event targets together.

The Perks: What’s In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You’ve Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you.

Bring your personality, your drive, and your ambition. Tell us why you love working with people, and let's see if we are a match.