M&E Ops Team Leader

Village Hotels - Warrington - M&E; Warrington; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Retail & Lifestyle discounts

Employee Assistance Programme

Job summary

Village Warrington is seeking a dynamic Meetings & Events Team Leader / Assistant Manager to oversee busy conference and banqueting operations, lead from the front, and ensure spaces meet brand standards while driving profitability.

You will deputise for the manager, coach the team, manage planning, AV setup, food and beverage service, health and safety checks, and deliver memorable guest experiences across events.

Responsibilities

• Shift & Event Leadership: Leading busy event shifts, coaching team members to deliver excellence, and ensuring spaces are set up perfectly to brand standards.
• Commercial & Financial Support: Reviewing departmental performance against budgets, tracking payroll percentages, and driving revenue across bar spend and wet targets.
• Tech & Setup Supervision: Operating and demonstrating complex AV equipment safely and efficiently, while ensuring all event kit is stored securely.
• Food & Drink Excellence: Serving with confidence and flare, role-modelling natural upselling behaviors to maximize shift profitability.
• Compliance & Audits: Conducting health and safety training, food safety checks, licensing law compliance, and statutory audits as directed.

Job description

Meetings & Events Team Leader / Assistant Manager

The Role Outline: Your Shift at a Glance

Your focus is to deliver a fantastic, high-energy Meetings & Events operation, working closely alongside your manager. You will ensure that our conference and banqueting spaces consistently offer the highest professional standards of service while maximizing overall profitability. You achieve this by leading shifts from the front and running various events from the initial planning stages right through to welcoming guests, delivery, and final farewells. You will also regularly deputise for the Manager to keep the department ahead of the game.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We welcome change, support our management team, and actively participate in building a vibrant department culture.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and coordinate closely with the sales team to offer seamless solutions for our clients.

• We Care: We care about our impact on guests, the community, and each other. We love to WOW our conference and banqueting guests with enthusiasm and meticulous attention to detail from welcome to farewell.

Your Shift: What You'll Actually Be Doing

As our Meetings & Events Team Leader / Assistant Manager, you are the operational spark on the floor. We trust you to handle:

• Shift & Event Leadership: Leading busy event shifts, coaching team members to deliver excellence, and ensuring spaces are set up perfectly to brand standards.

• Commercial & Financial Support: Reviewing departmental performance against budgets, tracking payroll percentages, and driving revenue across bar spend and wet targets.

• Tech & Setup Supervision: Operating and demonstrating complex AV equipment safely and efficiently, while ensuring all event kit is stored securely.

• Food & Drink Excellence: Serving with confidence and flare, role-modelling natural upselling behaviors to maximize shift profitability.

• Compliance & Audits: Conducting health and safety training, food safety checks, licensing law compliance, and statutory audits as directed.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to run your shifts, manage client needs on the fly, and meet your personal objectives.

We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications, structured 1:1 reviews, and joint objective planning to actively map out your leadership career. We constantly Innovate & Progress so we can Inspire Excellence and smash our regional ReviewPro and BDRC score targets together.

The Perks: What's In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.

• Hotel Stays: Hotel rooms from £20 across 35 hotels.

• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.

• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.

• Retail & Lifestyle: Hundreds of brand discounts via the Village app.

• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You've Got the Right Energy?

We are not looking for perfect CVs, we are looking for great leaders. If you enjoy creating an engaged team through development and recognition, and love the fast-paced world of live events, we want to hear from you.

Bring your personality, your drive, and your ambition.