Meetings & Events Team Leader — Elevate Guest Experiences

Park Plaza; Greater London; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Service charge

Hotel discounts

F&B discounts

Holiday entitlement

Free meals

Wagestream access

Refer a friend bonus

Wellbeing benefits

Ride to work

Discount hub

Dry cleaning

Job summary

Park Plaza Westminster is seeking an experienced Meetings and Events Team Leader on a 0hrs contract to manage the day-to-day M&E operations with a focus on delivering exceptional guest experiences at our events and conferences.

You will supervise junior colleagues, ensure F&B services follow Event Orders, and coordinate cross‑departmental requirements with Sales, Planning and Kitchen to maintain high standards.

Qualifications

• Good command of English, both verbal and written.
• Excellent customer service attitude, positive and charismatic with an eye for the customer.
• Natural team player, able to easily connect and work with others.
• Excellent attention to detail, positive and warm personality.
• Flexibility and Energy is crucial in this role.

Responsibilities

• Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department
• Always ensure a warm friendly welcome to all clients, both internal and external
• Cross check service requirements with other departments such as Sales, and Planning and Kitchen
• Support the logistics team and bar team with their respective operations as and when required
• Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups etc
• First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory
• To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
• Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction
• Hands‑on approach when on duty, ready to train and assist other team members on the job when required

Skills

English

Customer service

Team player

Attention to detail

Flexibility

Job description

Park Plaza Westminster is seeking an experienced Meetings and Events Team Leader on a 0hrs contract to manage the day-to-day M&E operations with a focus on delivering exceptional guest experiences at our events and conferences.

You will supervise junior colleagues, ensure F&B services follow Event Orders, and coordinate cross‑departmental requirements with Sales, Planning and Kitchen to maintain high standards.