Meetings & Events Service Delivery Manager, EMEA, Amazon Meetings and Events

ENGINEERINGUK; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Meetings & Events Service Delivery Manager for the EMEA region. This role involves leading customer events, optimizing processes, and enhancing service delivery standards. The ideal candidate will possess strong leadership skills and a background in event management, ensuring excellence in service delivery while supporting sustainability initiatives.

Qualifications

• Demonstrated experience in Event Management or Program Management role.
• Experience managing events across various environments.
• Proficient with productivity software.

Responsibilities

• Lead the execution of customer events and drive performance.
• Identify service and process improvement opportunities.
• Develop and implement strategic plans for events delivery.

Skills

Event Management

Program Management

Project Management

Resource Management

Communication

Education

Bachelors Degree

CMP Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Project

SharePoint

Job description

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Meetings & Events Service Delivery Manager, EMEA, Amazon Meetings and Events

View more categories View less categories Sector: Sales and Business Development Role: Manager Contract Type: Permanent Hours: Full Time

DESCRIPTION

The Meetings and Events Service Delivery Manager - EMEA leads the execution of customer events and drives performance, processes, and quality standards across the region. They are responsible for elevating team performance and Amazon Meetings & Events' (AM&E) reputation through excellence in service delivery. Working within AM&E's global strategy, they optimize and implement programs while developing team strategies, leading initiatives, and maintaining governance standards. Success in this role requires strong multi-directional leadership and communication skills, with an ability to coordinate effectively across all organizational levels.

This role is responsible for working with a team focused on developing best-in-class travel and event programs.

At Amazon, we are committed to sustainability because it's a win for business, the planet, our customers, and our communities. Amazon has co-founded and signed The Climate Pledge, aiming to reach net zero carbon by 2040. This science-based goal is a multi-year carbon emissions reduction target aligned with achieving carbon neutrality 10 years ahead of the latest scientific guidance.

Key job responsibilities

• Identify service, communication, and process improvement opportunities throughout event delivery.
• Lead the implementation of best practices and standard operating procedures, ensuring adherence to global playbooks.
• Develop, deliver, and implement strategic plans for event delivery under the guidance of the Global Service Delivery Manager.
• Lead daily operations of all regional onsite Service Delivery teams, ensuring SLA and service standards are met.
• Review and optimize current service support models for accuracy and reliability.
• Localize global SOPs, best practices, and job aids to meet regional and local needs.
• Maintain regular contact with key stakeholders, providing updates and feedback.
• Report progress and insights to executive and leadership teams.
• Analyze event processes to identify areas for improvement and develop scalable solutions.
• Stay informed about current trends and innovations in the meetings and events industry.

About the team

We aim to be the most customer-centric company on earth. To achieve this, we need talented, innovative, and driven leaders.

Amazon Meetings and Events (AM&E) supports all Amazon event owners in achieving their objectives by reducing costs, mitigating risks, and enabling efficiencies, so they can focus on content rather than logistics.

BASIC QUALIFICATIONS

• Experience in Event Management or Program Management.
• Experience managing events in corporate or non-corporate facilities.
• Experience managing campus and remote events.
• Proficiency with Microsoft Outlook, Word, Excel, Project, and SharePoint.
• Experience with Meeting Management technology.
• Ability to lead change strategies and work with cross-functional teams.
• Effective resource and project management skills.

PREFERRED QUALIFICATIONS

• Bachelor's Degree.
• Experience in meeting planning, strategic sourcing, or hospitality.
• Industry certifications such as CMP.
• Experience with Strategic Meetings Management Programs.
• International meeting and event experience.
• Knowledge of Microsoft Visio or CAD.
• Experience with third-party vendors and account management.
• Strong communication skills with technical and non-technical stakeholders.
• Strategic thinking and execution skills.

We are an equal opportunities employer committed to diversity. We value your experience and skills. Protecting your privacy is a priority; please review our Privacy Notice.

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