MEETINGS & EVENTS ASSISTANT/PORTER

Leonardo Hotels UK & Ireland; Southampton; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel chain in Southampton is seeking a Meetings and Events Porter to ensure a warm and friendly atmosphere for guests. You will be responsible for setting up and refreshing rooms to a high standard, while providing first-class service. Ideal candidates are motivated, have great communication skills, and can work effectively both independently and as part of a team.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to company pension scheme

Ongoing training programs

Qualifications

• Excellent interpersonal skills to engage with clients and colleagues.
• Ability to work independently and as part of a team.
• Attention to detail in setups and event management.

Responsibilities

• Set up and refresh event rooms to high standards.
• Ensure all guests receive first-class service.
• Work closely with event organizers to meet their needs.

Skills

Great communication skills

Self-motivated

Teamwork

Can-do attitude

Job description

Overview

Be Yourself - Be a Bold Team Player – Be Leonardo. As a Meetings and Events (M&E) Porter you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. This is a hands-on position within the M&E department; with great attention to detail you’ll be setting up, refreshing and clearing rooms to the high Leonardo standard. You’ll work as part of a vibrant team to ensure all guests have a first-class experience with us.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If You’re Our Ideal M&E Porter, You Will

• Be yourself!
• Think on your feet to meet clients’ needs- a great can-do attitude is spot on!
• Have great communication skills: you’ll be greeting organisers, ensuring guests’ needs are met and working with others to achieve the department’s KPIs
• Be self-motivated and comfortable working alone at times
• Work well in a team during large events

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!