Meetings and Events Operational Excellence Training Lead

Emota; Manchester; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Volunteer days

Enhanced annual leave (buy/sell)

Company pension

Life and health insurance

Job summary

Emota is seeking an experienced Meetings and Events Operational Excellence Training Lead to drive onboarding, training, and development for global teams. You will partner with stakeholders to ensure every team member gains the skills and support needed to deliver exceptional client experiences.

The role supports best-practice learning programmes, operational excellence, and a long-term training strategy across meetings and events.

Qualifications

• 7+ years of corporate meetings and events experience within an agency setting.
• Experience in training, onboarding, learning and development.
• Experience delivering engaging training programmes for varied audiences.
• Strong stakeholder management and communication skills.
• Experience supporting employee development and retention.

Responsibilities

• Lead onboarding plan for new hires and ensure structured transitions into teams and client accounts.
• Create and deliver skills training programmes across operational, client and leadership capabilities.
• Manage global training plan, calendar, communications and priorities.
• Support teams with critical training needs with tailored development.
• Guide line managers on skills development and coaching best practices.
• Maintain attendance records for audit and reporting purposes.
• Ensure training is adapted for in-person, remote, and global audiences.
• Collaborate with senior leaders to shape wider training strategy.
• Partner with People team to align training with broader learning projects.

Skills

Meetings & events experience

Training & onboarding

Stakeholder management

Microsoft Office

Project management

Remote/global collaboration

Travel flexibility

Tools

MS Office

Job description

Meetings and Events Operational Excellence Training Lead

Manchester, United Kingdom

Job Title: Meetings and Events Operational Excellence Training Lead

Brand: Emota

Location: UK: Ashby-de-la-Zouch or London or Manchester

Direct report(s): None

A bit about the role …

You will drive excellence in onboarding, training and development across operational meetings and events teams globally. You will partner with stakeholders across the business to ensure all meetings and events team members receive the skills, knowledge and support required to deliver exceptional client experiences. You will promote best practice learning programmes, support operational excellence and help shape the long-term training strategy for our meetings and events teams.

We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, company pension, life and health insurance and many other benefits.

What will you be doing …

Training and Development:

· Lead the onboarding plan for all new hires, ensuring a structured transition into teams and client accounts

· Create and deliver skills training programmes for our meetings and events team members across operational, client and leadership capabilities

· Create and manage the global meetings and events training plan, calendar, communications and training priorities

· Support teams with critical training needs, providing hyper care and tailored development support where required

· Guide and train line managers on skills development, team training requirements and coaching best practices

· Record and maintain all meeting and event training activity and attendance records for audit and reporting purposes

· Ensure all team members complete required training across client, company, soft skill and technical skill areas

· Monitor employee retention trends, providing recommendations and action plans linked to training and development

· Partner with Directors of Meetings and Events, Vice President of Operations, Director of Talent Acquisition, Head of Meetings and Events (UK and Europe) and Head of Meetings and Events (US) to shape and deliver the wider training strategy

· Ensure all training is adapted for in-person, remote and global audiences

· Conduct onboarding check-ins and ongoing development reviews with team members

· Work with the People team to align operational training with wider company learning projects

Stakeholder Support and Operational Excellence:

· Partner with Directors of Meetings and Events, Vice President of Operations, Director of Talent Acquisition, Head of Meetings and Events (UK and Europe) and Head of Meetings and Events (US) and the People team to identify development opportunities and training gaps

· Collaborate with internal stakeholders to deliver client and business objectives

· Develop and maintain standardised onboarding resources, SOPs and training materials

· Support operational teams with company systems, technologies and financial process training

· Support succession planning and career pathway development across meetings and events teams

General:

· Champion a positive learning culture

· Understand, apply and promote our mission, vision and values

· To stay up to date in the industry with the latest thinking in event management

· Shape and prioritise own workload to meet goals and deadlines

· Be an ambassador for the agency

· Keep up to date with trends in your client industry sector and the meetings and events industry, by reading trade journals and attending relevant forum

· Autonomous in your daily role

· Comply with all company and client procedures, including Health & Safety and privacy protocols

· Apply an understanding of compliance requirements, including ABPI and PhRMA guidelines

· To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach

What do you need to have …

· Meetings and Events experience with 7+ years' corporate meetings and events experience within an agency setting

· Previous experience in training, onboarding, learning and development

· Experience developing and delivering engaging training programmes for varied audiences

· Stakeholder management and communication skills

· Experience supporting employee development, retention and performance improvement

· Excellent organisational and project management skills

· Confidence working across remote, in-person and global teams

· Proficiency in Microsoft Office and learning/training systems

· Motivator and professional team member

· Positive and authentic

· A focus on accuracy, detail, consistency and dedicated to customer service

· The flexibility and desire to travel between our offices in Ashby-de-la-Zouch, London and Manchester to deliver training and attend meetings is essential with occasional travel each year to do the same in our Philadelphia USA office

· Live within a commutable driving distance (within 1 hour) to work out of one of our UK offices (Ashby-de-la-Zouch, London or Manchester) a minimum of twice a week whilst the remaining three days can be worked remotely

A bit about us ….

Emota is an award-winning global events agency that creates and delivers engaging, impactful experiences.

Part of Inizio Engage XD, we are an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

We do not include any recruitment agency branding in accordance with our policy. We do not include any recruitment agency branding in accordance with our policy.

We do not include any recruitment agency branding in accordance with our policy.

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UK & Ireland - Demographic questions

Voluntary Self-Identification

Inizio is committed to providing an environment where everyone has the confidence to be themselves and thrive. For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded in an anonymized format and maintained in a confidential file separate from personnel rcecords.

As set forth in Inizio's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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