Meetings and Events Manager

The May Fair Hotel; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading hotel in London is seeking a Meeting & Events Manager to oversee event operations while ensuring exceptional guest experiences. The ideal candidate will have strong attention to detail, proven organizational skills, and a good command of English. Company benefits include comprehensive training opportunities, a referral scheme, and annual recognition events. Join a dynamic team in a rewarding environment.

Benefits

28 days holiday including Bank Holidays

Complimentary meals

Annual hotel stays

Discount accommodation rates

Pension scheme

Access to training programs

Qualifications

• In-depth knowledge of Meetings and Events Operations within a hotel.
• Proven organizational skills and ability to work independently.
• Good command of English, both verbal and written.

Responsibilities

• Ensure high standards of service excellence during events.
• Take responsibility for event coordination and setup.
• Handle guest complaints and feedback positively.

Skills

Attention to detail

Logistics management

Leadership skills

Organizational skills

Effective rapport building

Job description

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Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards .

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture .

We are recruiting for a Meeting & Events Manager to join our Meetings & Events Operations Team at The May Fair Hotel, A Radisson Collection Hotel.

Overview:

• Under the guidance of the M & E Operations Manager you will ensure that you have a full understanding of the service excellence standards within Meeting and Events and will ensure that the guest experience delivered is of an exceptionally high standard.
• You will take full responsibility for the events that you are assigned to and will ensure that the team is co-ordinated to fulfill all aspects of the function as per the function sheet.
• You will co-ordinate the set up of rooms and other public areas in accordance with the standards ensuring that rooms are maintained to 'show round' standards at all times when not in use.
• You will ensure that all guests entering the event space are warmly welcomed and served as appropriate.
• You will ensure that the appropriate bar procedures are in place for every event and that payment is taken for every drink where required.
• You will handle all guest complaints and feedback positively seeking to resolve all issues where you can.
• You will create a cohesive and motivated Meeting and Events team for each event that you manage ensure that morale and team spirit is kept high.

About You:

• In depth knowledge of Meetings and Events Operations within a multi-million-pound hotel revenue operation within a 5 Star environment.
• Excellent attention to detail, logistics, management, and leadership skills is essential for this role.
• Proven organizational skills, works well on their own.
• Confident and has the ability to establish rapport effectively.
• Good command of English both verbal and written.

Company Benefits:

28 days Holiday per annum including Bank Holidays increasing with long service

Complimentary hot meals, salad bar and unlimited beverages provided daily

R ecommend a Friend Scheme of up to £500 per friend recommended.

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

Access to a discount platform for all of the most popular stores and outlets

Auto enrolment into our company pension scheme

Regular social events across all hotels

Annual company recognition events held in January each year

Wellbeing champions across all of our hotels

Access to our company doctor for medical appointments and occupational health support

Access for all hosts to our online learning platform Edwardian Academy

Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.