Meetings and Events Co-Ordinator - Warrington

Compass Group; Warrington; On-site; Full time

Job summary

A leading company is seeking a Meeting & Events Co-ordinator to join their successful team at the Engine Rooms, Birchwood Park. This role demands strong customer service skills and the ability to handle event logistics effectively to enhance client experiences. You will be a vital part of the operations, ensuring all client needs are met while driving sales and maintaining exceptional service quality.

Qualifications

• Essential experience in a similar role within the meetings, events, or hospitality sector.
• Proficient in MS Office and CRM programs.
• Ability to manage multiple workloads under pressure.

Responsibilities

• Maximise meeting room and delegate revenue through relationship building and sales conversion.
• Respond promptly to enquiries in line with brand standards.
• Prepare function sheets and coordinate with the operations team.

Skills

MS Office

CRM programs

Client interaction

Attention to detail

Communication skills

Job description

Meeting & Events Co-ordinator

Monday-Friday (occasional evenings & weekends) | 37.5 hours a week, between 8am-6pm

£12.60 per hour

We are currently recruiting a driven Meeting & Events Co-ordinator to provide first-class service at the Engine Rooms, Birchwood Park, on a full-time basis, contracted to 37.5 hours per week.

The Engine Rooms offers a unique and inviting space to meet, work, dine, and relax. It is an ideal venue for hosting meetings and events, complemented by our food hall serving a variety of freshly made street food, pizza, salads, and great Starbucks coffee.

We are looking for an enthusiastic individual to join our friendly team.

Experience is essential for this role. You should be proficient in MS Office and CRM programs, confident in client interactions via phone, email, and in person, able to manage multiple workloads under pressure, possess strong attention to detail, and have excellent written and verbal communication skills. The ability to establish and nurture strong relationships is also important.

Key duties include:

1. Maximising meeting room and delegate revenue through relationship building, sales conversion, and delivering exceptional customer service.
2. Responding promptly to telephone, desk, and email enquiries in line with brand standards and turnaround times.
3. Developing client relationships through knowledgeable enquiry handling and effective team communication.
4. Understanding and exceeding client needs by providing tailored event packages, including upselling F&B and ancillary services, to drive revenue.
5. Conducting venue show-rounds and providing professional customer service to facilitate swift conversion.
6. Seeking client feedback post-event to encourage repeat sales.
7. Preparing accurate function sheets, coordinating with the operations team, and providing updates to ensure customer satisfaction and repeat business.
8. Delivering exceptional customer service aligned with the 'Expect More' philosophy, aiming to exceed customer expectations at every touchpoint.
9. Covering the reception area when required.
10. Performing general administrative duties to support business objectives and assist the Sales & Events Manager.

About You

We seek confident individuals with personality, who are excited about driving sales. Previous experience in a similar role within the meetings, events, or hospitality sector is essential. You should understand what it takes to deliver outstanding service, going above and beyond to ensure customers have an exceptional experience.