Meeting Room Coordinator

Are you passionate about delivering exceptional service and creating memorable experiences? Join our diverse and talented Client and Conference Centre team in London as a Meeting Room Coordinator. This role offers the opportunity to collaborate with a wide range of professionals and make a significant impact on our internal stakeholders, clients, and employees. Be part of a team that values innovation, efficiency, and excellence in service delivery. Elevate your career by contributing to a world-class event experience.
As a Meeting Room Coordinator in the Chief Administrative Office – Amenity Services, you will be an integral part of our Client and Conference Centre team. You will collaborate with a diverse group of professionals to deliver first-class service to our stakeholders, clients, and employees. Your role involves ensuring seamless event experiences by effectively communicating clients' needs to our vendor partners and external teams. Join us in a professional, flexible, and proactive environment where your contributions are valued.

Job Responsibilities:

• Staff the Conference & Client Centre Reception Desks during opening hours, ensuring coverage and adherence to procedures.
• Manage meeting and event enquiries through the online booking system, ensuring accuracy and timely confirmations.
• Plan and coordinate events from reservation to billing, as assigned by the Business Manager or Event Planners.
• Liaise with bookers to confirm event requirements and take ownership of event logistics.
• Prepare detailed daily set-up work sheets for Operations, Audio Visuals, and Food & Beverage teams.
• Coordinate client and host needs, managing changes and cancellations with relevant teams.
• Seek opportunities to enhance service delivery and introduce innovative ideas.
• Provide accurate and timely information, seeking specialist support when necessary.
• Review upcoming event details during daily function meetings.

Required Qualifications, Capabilities, and Skills:

• Experience in customer-facing roles.
• Strong interpersonal and communication skills, both oral and written.
• Highly organized with the ability to manage multiple tasks and prioritize effectively.
• Flexibility to thrive in a fast-paced, dynamic environment.
• Self-motivated, collaborative, and results-driven team player.
• Ability to perform well under pressure and meet deadlines.
• Ability to foster positive working relationships within a diverse team.
• Proactive, polite, and solutions-focused approach to resolving issues.
• Proven track record of delivering high-quality service.

Preferred Qualifications, Capabilities, and Skills:

• Experience working within a busy and diverse team.
• Demonstrates a proactive approach to enhancing service delivery.
• Ability to independently resolve issues and appropriately escalate when necessary.
• Experience in event planning and coordination.
• Familiarity with online booking systems.
• Strong attention to detail and problem-solving skills.
• Ability to adapt to changing priorities and work environments.