Meeting & Events Specialist

Radisson Hotel Group; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join Radisson Blu Manchester Airport as part of a dedicated team delivering exceptional service. This role focuses on sales and enquiry management, where you'll lead client interactions and foster a results-driven environment. We seek proactive individuals who thrive under pressure and love providing outstanding customer service.

Benefits

Quarterly incentive plan

Free parking or discounted rail travel

Special rates for team members worldwide

Contributory pension scheme

Complimentary daily meal

Access to Employee Assistance Programme

Training and career progression opportunities

Discounted gym membership

Qualifications

• Capable of managing multiple priorities under pressure.
• Confident in phone and email interactions.
• Desire to improve customer service skills.

Responsibilities

• Ensure high-standard responses to all enquiries.
• Lead the enquiry process to contract signing.
• Manage inbound and outbound enquiries effectively.
• Contribute to a sales-driven environment.
• Engage in upselling and cross-selling opportunities.
• Maximize client and guest satisfaction.

Skills

Proactive work approach

Effective communication

Customer service orientation

Relationship-building

Proficiency in MS Office

Job description

Whether you are an Events Management graduate looking for an opportunity to work for a global company or you're currently working within a hotel and seeking a new challenge, we would love to hear from you!

Based at Radisson Blu Manchester Airport, you will join a passionate team committed to delivering exceptional service and results.

What's in it for you?

• Up to £26,500 dependent on experience
• Quarterly incentive plan
• Free parking or discounted rail travel
• Special rates for our team members worldwide
• Contributory pension scheme and life assurance
• Complimentary daily meal
• Access to Employee Assistance Programme via UNUM
• Training and career progression opportunities
• Discounted gym membership including use of leisure, pool, and gym facilities

Responsibilities:

1. Enquiry Management: Ensure prompt, high-standard responses to all enquiries, focusing on delivering exceptional client and guest experiences.
2. Sales Conversion: Lead the enquiry process through to contract signing, using Radisson Hotel Group tools to maximize sales opportunities.
3. Handling Enquiries: Manage inbound and outbound enquiries via various platforms effectively.
4. Fostering Sales Culture: Contribute to cultivating a sales-driven environment, capturing every potential opportunity.
5. Upselling: Engage in cross-selling opportunities to boost revenue.
6. Client Satisfaction: Collaborate with colleagues to maximize client and guest satisfaction, addressing enquiries proactively.

Required Skills and Knowledge:

• Proactive and resilient work approach, capable of managing multiple priorities under pressure
• Effective communication skills, confident in phone and email interactions
• Proficiency in MS Office tools
• Customer service orientation with a desire to improve skills
• Strong relationship-building skills

If you thrive in a dynamic environment, love delivering exceptional service, and are ready to advance your career, say YES I CAN! and apply today.

Note: If you are not a passport holder of the country for the vacancy, you may need a work permit. For more info, check our blog.

Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application. This job posting was created on 12/07/2025 by TN United Kingdom.