Meeting & Events Operative

Klarent Hospitality; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Coventry is seeking a Meeting and Events Operative. You will deliver operations to ensure guests have an excellent experience and manage queries efficiently. The ideal candidate should have a passion for customer service and be able to multitask. The role offers excellent growth opportunities and various employee benefits including cash incentives and development programs.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided while on shift

Discounted/free leisure facilities

Free car parking

Qualifications

• Able to work in all areas of Meeting and Events including Bar, Restaurant, and Room Service.
• Passionate and willing to learn.
• Genuinely friendly and caring.

Responsibilities

• Deliver operations to ensure an excellent Guest and Member experience.
• Welcome guests in a polite and friendly manner.
• Manage guest queries in a timely manner.

Skills

Good command of English language

Ability to multitask

Good organisational / time management skills

Positive attitude

Passion for customer experiences

Job description

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service., A Meeting and Events Operative As a Meeting and Events Operative , you are responsible for delivering operations to deliver an excellent Guest and Member experience. A Meeting and Events Operative will also be required support or tasks outlined and assigned within the function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Meeting and Events Operative
• Able to work in all areas of Meeting and Events including Bar, Restaurant, and Room Service
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Ensure compliance of brand standards
• Support depatment needs and the needs of the team
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
  Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Good command of English language to enable communication with the kitchen team.
• Ability to work morning, afternoon/evening, and weekends
• Passion for food and able to deliver exceptional customer experiences all the time
• Is the Meeting and Event Operative for you for you, do you have you the skill set and experience to take on this role? Then what's stopping you?
  Located in the heart of England, just off the M6, you'll find our DoubleTree by Hilton Coventry hotel. Newly refurbished and welcoming, this modern hotel is a top choice for business travellers, convention attendees and families. Savor our signature, warm chocolate chip cookie and enjoy the various amenities designed for a comfortable stay.

Unwind in a spacious guest room with complimentary WiFi access, an LCD TV, tea and coffee making facilities and 24-hour room service. Upgrade to a deluxe room to enjoy extra perks including fluffy bathrobes, slippers, Nespresso coffee machine and a one-hour extended check out. Opt for a suite with more space, premium bathroom amenities, late check-out and mineral waters awaiting your arrival. Ask our friendly team about the accessible and connecting rooms. Relax at our LivingWell Spa with a personalized beauty treatment, aqua class, steam or leisurely lap swim. Business meetings for all sizes are easy to plan and manage with our refreshed conference space for up to 600 guests and available on-site parking. Stop by The Larder Bar for your morning Starbucks coffee, a business lunch or a late night drink. Sit a while at our on-site restaurant, The Larder, serving British cuisine with a contemporary twist. Experience post-war charm enhanced with retro-styling of a country house pantry.

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities - "Hotel specific"
• Free Car Parking - "Hotel specific"
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&C's apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment