Meeting & Events Operations Manager

Cairn Group Hotel; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Discounted stays across Cairn Group酒店及

Food, beverage, spa and leisure benefi

Job summary

Cairn Group is seeking a Head of Department for The Gantry London, Curio Collection by Hilton. You will lead a busy restaurant team, champion guest experience, and set the standard for service at this premium London property.

You will empower colleagues, drive excellence, and build a culture where people can grow, perform, and succeed in a fast-paced hospitality environment. The role is based on site at The Gantry London.

Qualifications

• Experience leading hospitality teams in a high-paced setting.
• Proven ability to develop and mentor colleagues to reach their potential.
• Track record of delivering exceptional guest experiences in a hotel/restaurant environment.

Responsibilities

• Lead and inspire a restaurant team to deliver exceptional guest experiences.
• Create a welcoming environment where guests feel valued.
• Support the development and growth of team members.
• Drive service standards and operational excellence across the department.
• Build positive relationships with colleagues and guests.
• Shape a culture where people can perform, grow and succeed.

Skills

Leadership

Team development

Guest experience

Operational excellence

People management

Job description

Location: The Gantry London, Curio Collection by Hilton

Department: Restaurant

Join Cairn Group – Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for an inspiring and people-focused Head of Department to join our team. Whether you're leading your department, supporting guest satisfaction or helping colleagues perform at their best, you'll play an important part in creating experiences that guests remember.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

Lead and inspire a team that delivers exceptional guest experiences.

Create a welcoming environment where guests feel valued.

Support the development and growth of team members.

Drive service standards and operational excellence.

Build positive relationships across the hotel.

Help shape a culture where people can perform, grow and succeed.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

Are passionate about hospitality and guest experience.

Enjoy supporting and developing others.

Lead by example and take ownership.

Build positive relationships with colleagues and guests.

Thrive in a fast-paced environment.

Want to continue developing their leadership career.

If you enjoy creating exceptional experiences and helping teams perform at their best, we'd love to hear from you.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

• Discounted stays across our hotels and venues
• Food, beverage, spa and leisure discounts
• Access to retail, entertainment and lifestyle discounts
• Leadership and career development programmes
• Long service awards recognising your commitment and contribution
• Employee Assistance Programme offering confidential support whenever you need it
• Health Care Cash Plan
• Wellbeing resources and support
• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

About The Gantry London, Curio Collection by Hilton

The Gantry London, Curio Collection by Hilton is an award-winning urban resort and design-led hotel in the heart of Stratford, East London. Contemporary design, art and vibrant social spaces run throughout the hotel, alongside destination dining, rooftop experiences and dedicated spaces for meetings and events, all moments from Queen Elizabeth Olympic Park.

Join us and help create exceptional experiences every day.