Meeting & Events Executive

PULLMAN; London; On-site; GBP 37,000; Full time

Job summary

A vibrant central London hotel is seeking a fun, passionate, and extroverted Meeting & Events Executive. The role involves maximizing revenue and building client relationships through effective sales strategies and excellent customer service. Candidates should have a proven track record in event management and experience in a conference venue. This position offers various benefits including bonus breaks, discounted hotel rates, and access to gym facilities.

Benefits

Two complimentary Bonus Breaks annually in other UK Accor properties

Discounted hotel rates worldwide with employee benefit card

Free meals on duty

Access to hotel gym

Up to 33 days of annual leave

Qualifications

• Proven track record in event management.
• Ability to meet deadlines.
• Previous experience in a conference hotel or venue.

Responsibilities

• Respond to enquiries from agents and clients promptly and professionally.
• Apply effective yield management practices.
• Promote special offers to maximize sales opportunities.
• Prepare contracts and ensure high conversion rates.
• Follow departmental guidelines and chase all business.
• Conduct show-rounds for existing and potential clients.
• Provide detailed event orders in advance.
• Greet clients upon arrival and maintain presence during events.
• Resolve disputes and complaints professionally.
• Adhere to accounting procedures, including obtaining prepayments.
• Maintain market awareness through competitor inspections.
• Achieve weekly individual targets.

Skills

Excellent organization and time management

Strong written and verbal communication skills

Effective administration and problem-solving abilities

Customer-focused approach

Attention to detail

Drive to maximize sales and meet budgets

Tools

OPERA Cloud

Delphi systems

Job description

We are seeking a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive to join our team at a VIBRANT central London Hotel with 312 bedrooms and 17 meeting rooms, including the Shaw Theatre.

You will support the Meetings & Events department in maximizing revenue and building client relationships through effective sales strategies and providing excellent customer service.

In this role, you will assist in planning and executing meetings, events, and conferences for up to 446 guests.

Close collaboration with clients, agents, and team members is essential to ensure seamless event delivery.

This position requires a proven track record in event management.

Responsibilities include:

• Responding promptly and professionally to enquiries from agents and clients
• Applying effective yield management practices
• Promoting special offers to maximize sales opportunities
• Preparing contracts and ensuring high conversion rates
• Following departmental guidelines and chasing all business
• Conducting show-rounds for existing and potential clients
• Providing clients with detailed event orders in advance
• Greeting clients upon arrival and maintaining presence during events
• Resolving disputes and complaints professionally
• Adhering to accounting procedures, including obtaining prepayments and reconciling invoices within 48 hours
• Maintaining market awareness through competitor inspections
• Achieving weekly individual targets

Salary: £36,037 per annum

Qualifications and Skills:

• Excellent organization and time management
• Strong written and verbal communication skills
• Effective administration and problem-solving abilities
• Ability to meet deadlines
• Customer-focused approach
• Attention to detail
• Drive to maximize sales and meet budgets
• Experience with OPERA Cloud and Delphi systems is essential
• Previous experience in a conference hotel or venue is required

Additional Benefits:

• Two complimentary Bonus Breaks annually in other UK Accor properties
• Discounted hotel rates worldwide with employee benefit card
• Free meals on duty and access to hotel gym
• Up to 33 days of annual leave

The candidate must have existing eligibility to work in the UK.