Meeting & Events Executive

PULLMAN; London; On-site; GBP 37,000; Full time

Job summary

A leading hotel in central London seeks a vibrant and passionate Meeting & Events Executive to join their fantastic team. This role involves planning and executing events while ensuring maximum client satisfaction and revenue. Bring your organizational skills and customer-centric approach to help us succeed in delivering exceptional experiences.

Benefits

Two complimentary Bonus Breaks annually in other UK Accor properties.

Employee discount card for hotel stays worldwide.

Free meals on duty.

Access to the hotel gym.

Up to 33 days of annual leave.

Qualifications

• Proven track record in event management required.
• Experience in Meetings & Events at a conference hotel or venue is essential.

Responsibilities

• Plan and execute meetings, events, and conferences for up to 446 guests.
• Respond to enquiries and promote special offers to maximize sales.
• Maintain presence throughout events and resolve disputes professionally.

Skills

Organization

Time Management

Communication

Problem Solving

Customer Focus

Attention to Detail

Sales Maximization

Tools

OPERA Cloud

Delphi Systems

Job description

We are seeking a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive to join our FANTASTIC TEAM at a VIBRANT central London Hotel with 312 bedrooms and 17 meeting rooms, including the Shaw Theatre.

You will assist the Meetings & Events department in achieving maximum revenue and strengthening client relationships through effective sales techniques and strategies, while providing excellent customer service at all times.

In this role, you will help plan and execute meetings, events, and conferences for up to 446 guests, from start to finish.

You will work closely with clients, agents, and team members to ensure seamless coordination and delivery of all event aspects.

This position requires a proven track record in event management.

Responsibilities include:

• Responding to enquiries from agents/clients professionally and within specified timeframes.
• Practicing efficient yield management according to guidelines.
• Promoting special offers to maximize sales opportunities.
• Preparing contracts and ensuring maximum conversion of business.
• Chasing all business and following departmental guidelines.
• Conducting show-rounds for existing bookings and new clients.
• Providing clients with detailed event orders in advance.
• Greeting clients upon arrival and maintaining presence throughout events.
• Resolving disputes and complaints professionally and within guidelines.
• Adhering to accounting procedures, including obtaining prepayments, reconciling accounts, and sending final invoices within 48 hours of departure.
• Maintaining market awareness through competitor inspections.
• Achieving individual weekly targets.

Qualifications and Key Skills:

• Strong organization and time management skills.
• Excellent written and verbal communication skills.
• Good administration and problem-solving abilities.
• Ability to meet deadlines.
• Customer-focused attitude.
• Attention to detail.
• Drive to maximize sales and meet budgets.
• Experience with OPERA Cloud and Delphi systems is essential.
• Previous experience in Meetings & Events at a conference hotel or venue is required.

Additional Benefits:

• Two complimentary Bonus Breaks annually in other UK Accor properties.
• Employee discount card for hotel stays worldwide.
• Free meals on duty and access to the hotel gym.
• Up to 33 days of annual leave.

Salary: £36,037 per annum. Applicants must already be eligible to work in the UK.