Meeting & Events Coordinator

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Role

As part of our team, we welcome your passion, natural warmth, and humor to ensure our guests have an amazing experience every time. We’re seeking friendly, warm, and cheerful individuals who are happy to work together as a team and, importantly, want to have fun. We welcome candidates who are new to the industry as well as experienced ones — what matters most to us is that you have a positive and engaging personality, are self-motivated, and enjoy the buzz and excitement of a busy hotel atmosphere.

Reporting into the hotel Revenue Manager, you will work alongside the wider team to organise an array of events, from private dinners, weddings, and special events to corporate meetings and getaways.

Key Responsibilities:

1. Meeting potential clients to showcase our beautiful hotel.
2. Working with clients from enquiry to the day of the event to ensure all their needs are met.
3. Developing relationships with regular guests to maintain guest loyalty.
4. Ensuring the smooth running of the event on the day.
5. Delivering excellence in customer service by continuously identifying ways to delight and exceed customer expectations.
6. Managing billing and payments to ensure timely processing.

Perks and Benefits:

• Competitive pay — we are proud that everyone who joins our group receives a competitive rate of pay, plus service charge and tips.
• Retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels — 25% off food & beverage in our hotels, plus an affordable staff rate of £25 B&B per person, with special rates for friends and family.
• Support services including an externally run confidential helpline as part of our Employee Assistance Programme.
• Free meals when on duty.
• Unique development pathways and opportunities for progression, including internal promotions up to General Manager level.
• Milestone rewards such as Champagne, afternoon tea, or dinner, and special gifts for significant anniversaries, including longer hotel stays, extra days off, and personalized gifts.