Meeting & Events Coordinator

Radisson Hotel Group; Manchester; On-site; GBP 22,000 - 27,000; Full time

Job summary

Join a dynamic team at a leading hotel group, where your passion for exceptional service will shine. As part of a global company, you'll handle client enquiries, lead sales conversions, and foster a sales-driven culture. With opportunities for growth, a supportive environment, and perks like discounted travel and gym membership, this role is perfect for those eager to elevate their career. If you're ready to embrace new challenges and deliver outstanding service, this is the opportunity for you!

Benefits

Quarterly Incentive Plan

Free Parking or Discounted Rail Travel

Special Rates for Team Members

Contributory Pension Scheme

Life Assurance

Complimentary Meal Each Day

Employee Assistance Programme

Fantastic Training Opportunities

20 Days Holiday Plus Bank Holidays

Discounted Gym Membership

Qualifications

• Proactive work approach, adept at managing multiple priorities under pressure.
• Confident in interacting with clients via phone and email.

Responsibilities

• Ensure prompt and high-standard responses to all enquiries.
• Lead the enquiry process to contract signing and optimize sales opportunities.
• Collaborate closely with colleagues to maximize client satisfaction.

Skills

Proactivity

Resilience

Effective Communication

Customer Service Orientation

Relationship Building

Tools

MS Office

Job description

Whether you are an Events Management graduate looking for an opportunity to work for a global company or you're currently working within a Hotel and looking for a new challenge, we would love to hear from you!

Based within Radisson Blu Manchester Airport, you will join a team that is passionate about delivering exceptional service and results.

What's in it for you?

• Up to £26,500 dependent upon experience
• QUARTERLY INCENTIVE PLAN!
• Free Parking or discounted rail travel
• Special rates for our team members while staying in our hotels worldwide
• Contributory pension scheme and Life Assurance
• Complimentary meal each day
• Access to the Employee Assistance Programme through UNUM
• Fantastic training and opportunities to progress
• 20 days holiday (plus bank holidays)
• Discounted Gym Membership which includes use of our leisure, pool and gym facilities
  
  

Responsibilities

• Enquiry Management: Ensure prompt and high-standard responses to all enquiries within specified timelines, focusing on delivering exceptional client and guest experiences.
• Sales Conversion: Lead the enquiry process to contract signing, utilizing Radisson Hotel Group tools to optimize sales opportunities and achieve conversions.
• Handling Inbound and Outbound Enquiries: Participate in converting both inbound UK and outbound enquiries, utilizing various platforms effectively.
• Fostering Sales Culture: Contribute actively to cultivating a sales-driven environment within the team, capturing every potential opportunity for the Radisson Hotel Group.
• Proactive Upselling: Actively seek and engage in cross-selling opportunities, consistently looking for new avenues to boost revenue.
• Collaborative Client Satisfaction: Collaborate closely with colleagues to maximize client and guest satisfaction, demonstrating a proactive and responsive approach in addressing enquiries and resolving issues.
  
  

Required Skills And Knowledge

• Proactivity and Resilience: Proactive work approach, adept at managing multiple priorities under pressure.
• Effective Communication: Confident in interacting with clients via phone and email.
• Tech Proficiency: Proficient in using MS Office tools.
• Customer Service Orientation: Motivated to deliver top-notch customer service, continually enhancing personal skills and knowledge.
• Relationship Building: Skilled in establishing and nurturing strong relationships.
  
  

If you thrive in a dynamic setting, love delivering exceptional service, and are ready to take your career to new heights, say YES I CAN! and apply today.

Skills

MS Office proficient

Resiliant

Proactive

Effective Communicator

Customer Services