Meet & Greet Volunteer (Bristol)

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare trust in South West England is seeking volunteers to assist patients and visitors at the hospital. You will welcome individuals, provide clear directions, and offer support to those in need, spending time walking and standing. This role requires fluent English and a commitment to enhancing the visitor experience to ensure safety and comfort.

Benefits

Support for staff health and wellbeing

Career development opportunities

Qualifications

• Ability to speak fluent English.
• Willingness to assist patients and visitors.

Responsibilities

• Welcome patients and visitors to the hospital site.
• Give clear directions to support patients.
• Accompany patients and visitors to their destination.

Job description

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

We are currently seeking volunteers to meet and greet visitors at entrances to our hospitals, and provide support to members of the public to find their way around our hospitals.

Responsibilities include:

• Welcoming patients and visitors to the hospital site.
• Giving clear, uncomplicated directions to support patients and visitors to their destination.
• Accompanying patients and visitors to their destination, including use of wheelchairs, where appropriate.
• Responding to queries from patients and visitors, seeking support from the staff team if a query or task is beyond your responsibility.
• Directing patients and visitors to face-mask and alcohol gel stations. Helping with the restocking of these stations and keeping the area tidy.
• Providing company to patients waiting.
• Volunteers in this role will spend most of their time standing / walking.

As an equal opportunities employer, we are committed to recruiting and retaining a workforce that represents the local population. We are also committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

The Trust offers support for staff health and wellbeing, as well as career development through management and training support.

Please note that all applicants must be able to speak fluent English to an appropriate standard, which will be assessed at interview.

We are a large acute Trust, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.