Meet & Greet Volunteer

Integrated Care System; Carlisle; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local healthcare trust is seeking Meet & Greet Volunteers to assist visitors at the hospital. Volunteers will provide navigation support and companionship, maintaining a welcoming environment for patients and visitors. Ideal candidates will have strong communication skills and a friendly demeanor. This role offers a chance to contribute positively to the community while gaining valuable experience.

Qualifications

• Must be over 18 years of age and living within the local Cumberland area.
• Experience in customer service preferred.

Responsibilities

• Help visitors navigate the hospital.
• Answer questions from visitors and patients.
• Carry belongings to patients in closed wards.
• Build rapport with patients and visitors.

Skills

Good communication skills

Ability to work independently

Friendly and approachable personality

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

Meet & Greet Volunteer

The closing date is 02 September 2025

We are looking for new Meet & Greet Volunteers to join our team in various locations!

Our Meet & Greet Volunteers are based at the entrance to the Hospitals to help visitors, patients and relatives to feel welcome and to help them navigate their way around the hospital. They are also on hand to answer questions, have a chat or take belongings up to patients on wards which are closed to visitors.

To be a volunteer, you need to be over 18 years of age and living within the local Cumberland area

Job summary

We are looking for new Meet & Greet Volunteers to join our team in various locations!

Our Meet & Greet Volunteers are based at the entrance to the Hospitals to help visitors, patients and relatives to feel welcome and to help them navigate their way around the hospital. They are also on hand to answer questions, have a chat or take belongings up to patients on wards which are closed to visitors.

To be a volunteer, you need to be over 18 years of age and living within the local Cumberland area

Would you like to join our team?

This might be the role for you if:

• You have the ability to communication with all groups of people
• Friendly, caring and approachable personality
• Helpful, have patience and have an accommodating manner
• Sensitive, compassionate and tactful nature
• Able to work on own or part of a team
• Can provide one morning or afternoon per week

Main duties of the job

• Carrying bags of clothing / item to the identified ward
• Carrying bags of dirty clothing from the identified ward to the relative
• Communicating with relatives
• Communicating with ward staff / security staff / Mitie staff
• Offering advice and directions
• Accompanying patients and visitors to wards or departments
• Building up a rapport with patients and visitors
• Locating wheel chairs if required
• Befriending Patients
• As necessary, you may be asked to direct patients and staff to the hand sanitizers, and ask anyone who does not have a mask to use one of the masks provided by the Trust

About us

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.

• Being a clinically led organisation
• Quality and safety at the heart
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Job description

Job responsibilities

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: [phone], or email:[e-mail]

Unlock Tel: [phone],[e-mail] complete theonline form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).

A Standard DBS check will be required for this volunteering post.The DBS check is free of charge for volunteers.

Person Specification

Experience

Essential

• Customer service experience

Skills

Essential

• Good communication skills

Desirable

• Able to work on own and part of a team
• Able to work with all groups of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Cumberland Infirmary

Newtown Road

Carlisle

CA3 7HY

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)