Meet and Greet Volunteer

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare institution in Liverpool is seeking a Hospital Meet and Greet Assistant. Responsibilities include greeting patients and providing assistance throughout the hospital. Ideal candidates should have strong interpersonal skills and a commitment to patient care. The role is integral to maintaining patient comfort and facilitating smooth operations within the hospital environment.

Qualifications

• Strong interpersonal skills to interact with patients and visitors.
• Ability to provide assistance and support as needed.

Responsibilities

• Greet patients and visitors on arrival.
• Escort patients to their destinations across the site.
• Provide an ad-hoc visiting service for patients without visitors.

Job description

Responsibilities

• To greet patients and visitors on arrival and escort them to their destinations across the site
• To patrol corridors providing assistance to anyone who may need support
• To provide an ad-hoc visiting service, if requested, for patients on wards without a visitor, Role: Hospital Meet and Greet Assistant
• To provide an escort service, following a request from wards/outpatients for patients going to other areas for tests
• To provide an ad-hoc service for wards, without a volunteer, to escort patients to and from the shop if they are able to leave the ward - always check with a member of the nursing team if you are at all concerned
• To alert hospital porters when a patient requires a wheelchair escort
• To ensure patients well-being and comfort is maintained whilst they are awaiting transport home
• To ensure that reception area and any information racks and notice boards are kept tidy
• Meet and Greet Volunteers are not required to:
  • Sit at the desk at all times - First impressions count
  • Escort patients out of the hospital grounds whilst on-duty

Additional information

Please review the job description and person specification carefully before applying to ensure that you meet the essential requirements for the post. All applicants will be contacted and informed by email whether they were successfully shortlisted for interview. As part of your pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address. Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust. Flexible Working applications will be considered in line the Trusts flexible working policies. The Trust is a no-smoking site. We reserve the right to close adverts earlier than the closing date should we receive sufficient applications and so urge you to submit your application as soon as possible. Please note UKVI guidelines prohibits sponsorship for all Band 2 and 3 posts. Guidelines state that many other posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role. If you are a Skilled Worker/ Health and Care visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants. As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'. We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community. We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics. Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population. Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs. As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality. Our vision is underpinned by five strategic goals: Quality, Service and Innovation, Value, Workforce, and Stakeholders. Our Mission: "Excellent, Compassionate and Safe care for every patient, every day". For more information, please visit our website and tour links: https://www.lhch.nhs.uk/ and https://bit.ly/36ylsoq