Medicines Management Administrator

NHS; Fleetwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

Le Mount View Practice cherche à recruter un Administrateur dynamique et dévoué pour soutenir l'équipe dans la gestion efficace des soins aux patients. Le rôle inclut la gestion administrative, la communication avec les patients et la collaboration avec divers membres de l'équipe pour optimiser les résultats des soins. Si vous êtes motivé et avez un bon niveau en informatique avec une passion pour le bien-être des patients, rejoignez notre équipe.

Qualifications

• Bon niveau de lecture, d'écriture et d'informatique exigé.
• Expérience de travail dans le secteur de la santé.
• Capacité à travailler sous pression et à gérer plusieurs tâches.

Responsibilities

• Fournir un soutien administratif au cabinet pour garantir l'efficacité.
• Répondre aux demandes de médicaments des patients et du personnel.
• Gérer des tâches administratives variées telles que la saisie de données et l'organisation.

Skills

Communication écrite et orale efficace

Gestion du temps

Compétences organisationnelles

Utilisation d'EMIS Web et DOCMAN

Résolution de problèmes

Approche centrée sur le patient

Tools

Microsoft Office

Job description

The Mount View Practice in Fleetwood are looking for an energetic, dedicated, caring and patient focused individual with a can-do attitude, who has the desire to make a difference to the lives of the patients in our community.

Responsibilities are administrative in nature with non-clinical contact with patients and visitors.

Applicants must be able to work Monday to Friday between the hours of 0800 & 1830. Full time hours over 5 days can be discussed at interview.

We reserve the right to close this recruitment early should we gain enough applicants before the closing date.

Interviews will be Wednesday 2nd and Thursday 3rd July 2025

Main duties of the job

We are looking to recruit a flexible, friendly, self-motivated individual to provide efficient and comprehensive support to the Practice to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes.

The post holder will complete general administration tasks including Docman, answering the phone, completing spreadsheets, filing, photocopying and scanning.

Excellent communication skills are required, both verbal and written, to be able to converse with patients, relatives and other staff members in a professional manner via phone and email, taking and recording messages and acting on any requests in a timely manner.

The ability to work independently with a flexible approach to work is also essential for the role as tasks will also be allocated from the Management Team.

Previous experience of working within Healthcare or in a Medicines Management role would be preferred but full training will be given for the right candidate.

About us

The Mount View Practice is a patient focused, friendly team looking after approximately 12000 patients in Fleetwood.

We consist of 5 GP Partners and a Salaried GP, a Practice Paramedic, Advanced Nurse Practitioners, Practice Nurses and Healthcare Assistants and a dedicated team of Administrative professionals.

We are part of Fleetwood Primary Care Network and supported by a fantastic team of Clinical Pharmacists, Pharmacy Technicians, Mental Health Workers, Care Coordinators and Social Prescribers.

We are looking forward to recruiting and welcoming another Administrator to our team.

Job responsibilities

Provide Administrative support to enable the Practice to be run in an efficient and professional manner and support the achievement of the practicesprescribing targets.

To respond to medication queries from patientsand staff in a professional manner referring to the appropriate GP inaccordance with practice protocols.

To advise on the sourcing and safe management ofmedicines as appropriate.

To assist in the submission of claims forpersonally administered drugs as required.

Be responsible for the organisation, planning andof own workload to meet set deadlines.

Taking messages and passing on information asappropriate.

Computer data entry/data allocation andcollation, processing and recording information in accordance with practiceprocedures.

Initiating contact with and responding torequests from patients, other team members and associated healthcareprofessionals and providers.

Helping to keep all practice areas tidy and freefrom obstructions and clutter.

Helping to maintain a positive, patient focusedculture.

Helping to maintain a positive, supportiveculture across the whole of the practice team.

Any other duties commensurate with this position.

Duties willvary from time to time under the direction of the Partners / Practice Managerdependent on current and evolving practice workload and staffing levels.

To produce patient information leaflets andposters and run medicine awareness projects throughout the year.

Assist Partners with the appropriatemonitoring and management of their prescribing budgets.

To help plan, develop and support theintroduction of new working processes within the practice to optimise thequality of prescribing.

The post-holdershould recognise the importance of effective communication within the team andwill strive to:

Communicateeffectively with other team members.

Communicateeffectively with patients and carers.

Recognizepeoples needs for alternative methods of communication and respondaccordingly.

The post-holderwill assist in promoting and maintaining their own and others health, safetyand security as defined in the practice Health & Safety Policy, thepractice Health & Safety Manual, and the practice Infection Control policyand published procedures. This will include:

Using personal security systems within theworkplace according to Practice guidelines Identifying the risks involved inwork activities and undertaking such activities in a way that manages thoserisks

Making effective use of training to updateknowledge and skills

Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazardsand infection hazards immediately when recognised

Keeping own work areas and general / patientareas generally clean, assisting in the maintenance of general standards ofcleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training(minimum annually)

While seekingtreatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so inconfidence and have the right to expect that staff will respect theirprivacy and act appropriately.

In theperformance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to beregarded as strictly confidential.

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

The post-holderwill participate in any training programme implemented by the practice as partof this employment, such training to include:

Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development

Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Person Specification

Qualifications

• Good level of reading, writing and computer skills.

Experience

• Experience in working in healthcare in an administrative role.
• Experience of sitting and using a computer for long periods of time.
• Experience of clinical systems such as EMIS Web and DOCMAN

Knowledge and skills

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect.
• Looks for collective success, listens, involves, respects and learns from the contribution of others.
• Uses evidence to make improvements, increase efficiencies and seeks out innovation.
• Actively develops themselves and others.
• Ability to solve problems.
• Good time management able to priorities a large volume of work.
• Good organisation skills.
• Effective written and oral communication skills with good command of English grammar and spelling.
• Analytical mind with regards to statistics.
• Good telephone manner.
• Ability to use own initiative.
• Self-motivation.
• Understanding of common medical terminology.
• Needs to have a thorough understanding of and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems.
• IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills.
• Ability to liaise with other agencies, statutory public services or independent agencies.
• Used to working in a busy environment able to work under pressure with interruption.
• Adaptability, flexibility and ability to cope with unpredictable environment.
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
• Professional calm and efficient manner.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Highly motivated with ability to influence and inspire others.
• Ability to work independently.
• Team player.
• Punctual and reliable.
• Smart appearance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.