Medicines Lead

NHS; Chichester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local healthcare provider in Chichester is seeking a motivated Medicines Lead to manage prescription queries and ensure safe medication issuance. Candidates should have at least 2 years of experience in a medicines-based role, preferably in primary care or pharmacy. Essential skills include strong clinical administration knowledge and excellent communication abilities. This role promises a rewarding environment in a newly established medical center.

Qualifications

• At least 2 years experience in a medicines based role, preferably in primary care or pharmacy.
• Experience working to high quality standards.

Responsibilities

• Act as the main point of contact for prescription and medication-related queries.
• Manage and process repeat prescription requests accurately.
• Resolve patient medication issues liaising with relevant parties.

Skills

Strong clinical administration knowledge

Excellent communication skills

Patient care skills

Education

GCSE Maths and English to at least Grade C or equivalent

Tools

SystmOne

Job description

An exciting opportunity has arisen for a motivated and experienced Medicines Lead to join our Reception and Prescribing team. The Medicines Lead will be based on the front desk, working alongside the Reception Team, and will act as the first point of contact for prescription queries.

The role involves managing repeat prescriptions, resolving medication issues, liaising with clinicians and pharmacies, and issuing medication to patients in a safe and efficient manner. We are looking for someone with at least 2 years experience in a medicines based role, either in primary care or within a pharmacy setting, who can combine strong clinical administration knowledge with excellent communication and patient care skills.

Main duties of the job

• Act as the main point of contact for all prescription and medication-related queries, both face to face and via telephone.
• Manage and process repeat prescription requests accurately and efficiently.
• Resolve patient medication issues by liaising with prescribers, pharmacists, and external providers as required.
• Ensure appropriate and safe issuing of medication in line with practice policy and procedures.
• Accurately update patient records on SystmOne and ensure audit trails are maintained.
• Work collaboratively with the Reception Team to support patient flow and queries.
• Support clinicians by triaging and escalating medication-related queries appropriately.
• Maintain confidentiality and patient dignity at all times.
• Deliver a high standard of patient care with a compassionate, empathetic, and solution-focused approach.

About us

The Croft Practice cares for a mainly rural population covering an area of some 30 square miles in West Sussex, surrounding the Five Villages. As members of the Primary Health Care Team, we are committed to giving the best possible care and service to our patients.

We are rated 'Good' by CQC. It is an exciting time at The Croft Practice as we have just moved to our new Medical Centre.

Person Specification

Qualifications

Essential: GCSE Maths and English to at least Grade C, or equivalent. Evidence of continuing professional development.

Experience

Essential: Experience working within primary care or a pharmacy setting. Experience of providing health promoting initiatives/services in the local community. Experience of working to high quality standards.

Desirable: Experience using the SystmOne system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: The Croft Practice

Address: Eastergate Medical Centre, Barnham Road, Eastergate, PO20 3RP