Medicine Care Coordinator - The Jenner Practice

Modality Partnership; Lewisham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

NHS Pension

27 days annual leave + 8 bank holidays

Employee Assistance Programme (EAP)

Career development pathways

Job summary

Modality Partnership in the UK is seeking a full‑time Medicine Care Coordinator to support medicines-related services across the Lewisham Division. You will work with the Lead Pharmacist and PCN Manager to help achieve KPIs and improve patient care within a multidisciplinary team.

The role emphasises a proactive, organised approach, flexible working, and contribution to sustainable improvements in Primary Care.

Qualifications

• Experience in a primary care setting or medicines services is desirable.
• Ability to interpret and follow procedures to support patient care.
• Proactive and organised with strong communication skills.

Responsibilities

• Support delivery of medicines-related services across the Division.
• Help the team achieve KPIs and targets via SOPs and plans.
• Collaborate with multidisciplinary healthcare professionals to improve patient care.

Skills

Leadership

Communication

Customer service

Problem solving

Teamwork

Education

NVQ3 or above

Tools

MS Outlook

MS Excel

MS Word

Job description

Job summary

Ready to make an impact?

If you have a passion for healthcare, enjoy working as part of a multidisciplinary team, and want to play a key role in improving patient care and the way medicines services are delivered within Primary Care, we want to hear from you!

We are looking for a full‑time Medicine Care Coordinator to join our team at Jenner Health Centre. This is an exciting opportunity to work across Modality Lewisham Division practices as part of a multidisciplinary healthcare team, working closely with the Lead Pharmacist and PCN Manager.

You will play an important role in supporting the delivery of medicines‑related services, helping the team achieve key performance indicators and targets while contributing to improvements in patient care, service delivery, and ways of working.

If you are organised, proactive, adaptable, and passionate about making a real difference to patients and healthcare services, this could be the role for you.

Why join us?

• NHS pension scheme
• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support initiatives

Main duties of the job

As a Medicine Care Coordinator, you will work closely with the Lead Pharmacist and PCN Manager to support the delivery of medicines‑related services and achieve key performance indicators and targets outlined within standard operating procedures and the business plan.

This is a dynamic role that requires innovation, flexibility, commitment, and the ability to work resourcefully as part of a multidisciplinary team. You will contribute to the delivery of high‑quality services while helping to identify opportunities to improve processes, patient care, and the overall patient experience.

You will work directly with key stakeholders to help harmonise ways of working, improve working practices, and contribute to sustainable improvements across Primary Care.

Key responsibilities include

• Working with the Lead Pharmacist and PCN Manager to support the achievement of KPIs, targets, and performance indicators
• Contributing to the delivery and coordination of medicines‑related services across the Division
• Working collaboratively as part of a multidisciplinary healthcare team

You will need adaptability, initiative, strong communication skills, and the ability to work effectively under pressure. In return, you will be rewarded with meaningful work, genuine job satisfaction, and the opportunity to contribute to positive and sustainable changes within Primary Care.

About us

Our Lewisham practices are part of Modality Partnership, one of the UKs largest GP super‑partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, looking at new and innovative solutions that can be implemented and scaled across the organisation.

In this role, you will work directly with key stakeholders to help harmonise ways of working and improve working practices, contributing to improved patient and staff satisfaction.

You will develop a portfolio of skills and experience that will enable you to contribute to sustainable changes within Primary Care. You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing these values to life in your interactions with patients, colleagues, and stakeholders.

All employees have access to our employee benefits scheme and NHS pension scheme, alongside education and career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

If you are looking for a rewarding role where your commitment and contribution can make a genuine difference to patients and healthcare services.

Job responsibilities

You should refer to the supporting documents for a full Job Description outlining the core responsibilities of this role.

You will thrive in this role if you enjoy working with patients, their families and carers, collaborating with healthcare professionals, identifying opportunities for improvement, and contributing to innovative ways of working within Primary Care.

This role will provide you with the opportunity to develop your skills while contributing to service improvement, business planning, and the delivery of high‑quality medicines‑related services.

If you are seeking a challenging and rewarding role within a growing, supportive team and want to contribute to positive change across Primary Care, wed love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: As part of recruitment to Modality Partnership, we will check the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence where there is a mandatory requirement.

Right to work: All applicants invited for interview will need to provide proof of their right to work in the UK at the interview stage.

References: Two references will be required prior to beginning employment, one of which must be your current or most recent employer.

Employment history: You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Personal Qualities

Essential

• Professional approach to work
• Comfortable using judgement to take decisions on own initiative
• Self-starter, able to work unsupervised and on own initiative, with the ability to prioritise own workload and multitask
• Courteous and effective when dealing with people
• Able to exchange information in a tactful and appropriate manner
• Good telephone manner
• Strong team player
• Smart appearance

Knowledge

Essential

• Educated to NVQ3 or above or equivalent experience
• Proficient in MS applications including Outlook, Excel and Word, and other related software packages
• Good understanding of the General Practice prescribing environment, including interaction with other NHS organisations and third parties
• Understanding of how General Practice relates to the wider healthcare system
• Awareness of the importance of innovation in healthcare and the evolving landscape of Primary Care
• Basic Medical Terminology

Skills

Essential

• Ability to lead, motivate and inspire team members
• Good written and listening and verbal communication skills
• Excellent team-working and customer service skills
• Able to deal effectively with difficult situations and challenging behaviour
• Ability to coach, mentor and facilitate learning
• Ability to work well under pressure and to tight timescales
• Ability to problem-solve innovatively and creatively, thinking outside the box to identify solutions and improvements
• Ability to follow policies, practices and protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.