Medical Support Secretary - Oncology | East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust; Blackburn; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking a Medical Support Secretary to provide essential secretarial and administrative support in the Oncology Department. The ideal candidate will have experience in medical audio transcription, excellent communication skills, and the ability to manage a demanding workload. This role offers a rewarding opportunity to contribute to patient care at a busy hospital environment.

Qualifications

• Experience of medical audio transcription and medical terminology is essential.
• Experience of working in a busy, demanding office role.
• Proficiency in word processing, keyboard skills and audio-typing.
• Excellent communication skills and the ability to use own initiative.
• Calm under pressure and able to manage workload effectively.

Responsibilities

• Provide secretarial support and cover for annual leave and sickness.
• Transcription and production from digital dictation.
• Manage patient investigation results.
• Process health records of patients.
• Communicate effectively and professionally with patients.

Skills

Medical audio transcription

Excellent communication skills

Word processing

Keyboard skills

Audio-typing

Ability to manage workload

Tools

Cerner

ICE

Winscribe

CRIS

Job description

Overview

The overall purpose of the post holder is to provide effective delivery of patient focused health care within key performance targets and provide communication and organisational skills for a designated number of consultant surgeons and their associated medical personnel/teams.

The role comprises a wide range of specific duties and requires competence in word processing, keyboard skills and audio-typing with the ability to prioritize own workload without direct supervision.

An opportunity has arisen within the Oncology Department for a suitably qualified Medical Support Secretary. This role is to support our team of Medical Secretaries at the Royal Blackburn Hospital & Burnley General Hospital. We are looking for an enthusiastic and well-motivated member of staff who is a flexible team player.

The post holder will undertake a wide range of secretarial, administrative and clerical duties with specific responsibilities, including digital transcription of clinic letters and other correspondence.

You will be able to demonstrate excellent communication skills and be able to use your own initiative.

Experience of medical audio transcription and medical terminology is essential, as would experience of working in a busy, demanding office role. This is a demanding but rewarding role and an excellent opportunity for the right candidate to progress towards the role of Medical Secretary.

You will need to be calm under pressure and be able to prioritise and manage your workload, sometimes with minimal supervision.

Candidates should not apply for this role unless they meet the essential criteria.

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

Responsibilities

• Provide secretarial support and cover for annual leave and sickness.
• Maintain accurate 18 week referral to treatment pathway for patients.
• Transcription and production from digital dictation and Dragon speech to text software.
• Manage patient investigation results.
• Process health records of patients discharged from the hospital and ward round notes.
• Input and extract data from the patient administration systems Cerner, ICE, Winscribe, CRIS, etc.
• Be the primary contact for patients under designated consultant and communicate effectively and professionally.
• Receive and manage telephone and personal enquiries from patients and internal and external departments.

Qualifications and Requirements

• Experience of medical audio transcription and medical terminology is essential.
• Experience of working in a busy, demanding office role.
• Proficiency in word processing, keyboard skills and audio-typing; ability to prioritise own workload with minimal supervision.
• Excellent communication skills and the ability to use own initiative.
• Calm under pressure and able to manage workload effectively.
• Flexible, enthusiastic team player willing to support colleagues in the Oncology Department.

This advert closes on Tuesday 30 Sep 2025