Medical Support Secretary - MVCC Oncology Admin

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 23,000 - 26,000; Full time

Job summary

East and North Hertfordshire NHS Trust is seeking a Medical Support Secretary - Cancer to support medical secretaries and consultants within the Cancer Services Directorate, handling a range of secretarial and administrative duties while adapting to changing priorities and tight deadlines.

The role includes managing patients' appointments, coordinating with GPs and external agencies, and ensuring referrals and treatment forms are processed promptly to support smooth patient pathways.

Responsibilities

• To manage constantly changing priorities and deadlines.
• To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.
• To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients.
• Responsible for making patients' appointments and for informing the patients of arrangements made.
• To Liaise with GPs, other hospitals, clinics, and other external agencies.
• Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.
• Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.

Job description

We are recruiting for a Medical Support Secretary - Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The successful candidate will provide and support the medical secretaries and their Consultants with efficient and effective ranges of secretarial and administrative duties within the Cancer Services Directorate. To manage constantly changing priorities and deadlines, handle enquiries from staff, patients and relatives. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.Main duties of the job

• To manage constantly changing priorities and deadlines.
• To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.
• To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients.
• Responsible for making patients' appointments and for informing the patients of arrangements made.
• To Liaise with GPs, other hospitals, clinics, and other external agencies.
• Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.
• Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.