Medical Support Secretary

Integrated Care System; Stoke-on-Trent; On-site; GBP 24,000 - 26,000; Full time

Job summary

A prominent NHS Trust is seeking a dedicated Medical Support Secretary for their Neurosciences division at Royal Stoke. The role involves providing comprehensive secretarial support, managing waiting lists, and liaising with medical staff. Ideal candidates will possess strong clerical skills and have a foundational education in English and Mathematics.

Qualifications

• Secretarial and/or clerical experience.
• Knowledge of Microsoft Office package.
• Good general education to include GCSE English and Mathematics.

Responsibilities

• Support the Medical Secretary and specialty team in waiting list management.
• Communicate with patients and medical staff with confidentiality.
• Handle telephone and other communications sensitively.

Skills

Secretarial experience

Knowledge of Microsoft Office

Knowledge of medical terminology

Knowledge of hospital computer systems

Education

GCSE English and Mathematics (or equivalent)

Experience of transcribing/touch typing

Job description

Go back University Hospital of North Midlands NHS Trust

Medical Support Secretary

The closing date is 24 July 2025

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Medical Support Secretary Neurosciences - Royal Stoke Site

Working Days: Monday - Friday

The post holder is required to support the medical secretary in the delivery of comprehensive secretarial, waiting list management and administrative support to medical and nursing staff within a specialty team.

Main duties of the job

The post holder will assist medical and nursing colleagues in the organisation of the specialty team workload, communicating appointment and admission related information to patients/carers, ensuring compliance with the Patient Access Policy and Divisional requirements in terms of inpatient waiting list management and typing correspondence and/or transcribing and typing up of minutes as appropriate. The post holder will cover the workload of other members of the Neurology administration team as required.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.

To deliver a high standard of communication to build and maintain good working relationships.

The post holder will be required to locate and track case notes if required.

To support the Medical Secretary and specialty team in the delivery of waiting list management.

Liaise with medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.

Person Specification

Experience

• Secretarial and/or clerical experience.
• Knowledge of Microsoft Office package
• Knowledge of medical terminology
• Knowledge of the hospital computerised systems

Qualifications

• Good general education to include GCSE English and Mathematics (or equivalent)
• Proven experience of transcribing/touch typing to a high standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust

£24,625 to £25,674 a yearper annum, pro-rata