Medical Support Secretary

Integrated Care System; Exeter; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare service provider in Exeter is looking for two Medical Support Secretaries to support Consultant Psychiatrists and associated staff. The roles involve managing patient records, correspondence, and administration tasks while ensuring high-quality service delivery in a fast-paced environment. Candidates must have strong IT and organizational skills, alongside prior medical secretarial experience.

Qualifications

• Previous experience in a Medical Secretarial role.
• Experience of dealing with confidential and complex information.
• Ability to take accurate formal and informal minutes.

Responsibilities

• Support Consultant Psychiatrists with administration.
• Maintain accurate patient records and correspondence.
• Work effectively under pressure and meet deadlines.

Skills

Intermediate IT skills in Microsoft Office

Excellent interpersonal and communication skills

Excellent organisational skills

Ability to prioritize workload

Education

RSA 3 Word Processing or equivalent

NVQ3 in administration or equivalent

GCSE English or equivalent

Job description

An exciting opportunity has arisen for two Medical Support Secretarieswithin the Exeter Community Administration Team.

There is one permanent position and one fixed term position (9 months) both are full time (37.5 hours) however, there is some flexibility in this.

We are looking for a highly organised and multi-skilled person to support the Consultant Psychiatrists, associated medical staff and the multi-disciplinary teamwhere appropriate with their administration.

You will be part of a larger administration team and will work closely with other Medical Support Secretaries and Business Support Administrators.

The team support the adult population in the community providing diagnostic and support services for people with mental health difficulties.

Please note that applicants requiring a certificate of sponsorship should review the link "Coming to work in the UK Visa information" on the advert to see if they meet the requirements.

Main duties of the job

The post holder must be able to work to a high standard with a good knowledge of Microsoft Office as well as excellent diary management and minute taking skills.

To maintain a high standard of service to meet patient needs; keeping accurate, upto date patient records and typing clinical correspondence.

You will be required to use your initiative and have the ability to prioritise work, whilst working calmly and confidently under pressure and able to meet conflicting demands.

You will need to multi-task with ease and possess excellent organisational skills as well as an eye for detail.

The post holder needs to be able to correspond with a wide range of people and professional services. You should have excellent communication skills and telephone manner.

To support the organisation in the delivery of a seamless pathway of care.

The post holder will provide cross cover for administrative colleagues when required.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please see the attached Job Description and Person Specificationwhich will provide further information on this role

Person Specification

Knowledge and skills

• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook
• Working knowledge of a range of administrative procedures including diary management and arranging appointments, please give brief examples.
• Please give an example of how you work under pressure when needing to meet a deadline
• Ability to work both independently without direct supervision on a day to day basis
• Knowledge of our business and how it supports patient care
• Excellent interpersonal and communication skills both written and verbal
• Able to deal confidentially and tactfully with people at all levels
• Understanding and respect of confidentiality in the workplace

Experience

• Excellent organisational skills - Ability to prioritise workload and adapt to change when required
• Previous experience of working within an administrative or secretarial team
• Experience of dealing with confidential and complex information
• Ability to take accurate formal and informal minutes
• Previous NHS experience of working in a Healthcare or Social Care administrative setting
• Experience in dealing with people in distress in a calm and confident manner
• Previous experience in a Medical Secretarial role

Qualifications

• RSA 3 Word Processing or equivalent level of experience in practice
• NVQ3 in administration or equivalent level administrative knowledge and experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development
• ECDL (European Computer Driving Licence)
• Shorthand or Speedwriting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.